About AgAmerica
AgAmerica is the nation’s largest independent financial firm for Rural America and the first nationwide agricultural mortgage REIT of its kind. We bring a holistic approach to agricultural finance, providing resources and counsel that go beyond the confines of traditional financial institutions to support the long-term success of farmers, ranchers, and rural landowners nationwide. Our strength lies in our people, united in a deeper purpose and collective desire to serve the American Farmer and help Rural America thrive.
JOB SUMMARY
As a Junior Associate in the Inbound Relations department, you work part-time on-site with the Inbound Sales team. Your role is to help drive business development and ensure that both new and current customers have a positive experience throughout the loan application and approval process. This role serves as a key point of contact by answering inbound calls, building rapport, and gathering information to help connect customers with the right financing solutions.
To be considered for the position, you should have strong people skills and the ability to communicate clearly and professionally with customers. After thorough training, you will be expected to speak with customers independently, document interactions accurately, and collaborate closely with teammates and other departments to ensure customer requests are facilitated promptly. This role will also support outreach efforts, including having availability on Saturdays for customer outreach as needed. The ideal candidate is flexible, accommodating, and comfortable adjusting quickly as priorities and tasks change, while gaining hands-on experience in sales, customer engagement, and agricultural lending.
JOB DETAILS
Position Type: Part-time, entry-level
Schedule: 30 hours/week (weekday hours) with availability on Saturdays for customer outreach as needed
Compensation: Hourly rate based on experience
Benefits: Training and mentorship, supportive team environment, mission-based company, open workspace, dog-friendly office, and regular team gatherings.
JOB RESPONSIBILITIES
- Promptly answer inbound calls and engage with customers/prospective customers to understand their needs and next steps
- Provide outstanding customer service by addressing inquiries, concerns, and requests efficiently and professionally
- Build rapport and nurture relationships through follow-up and outreach to support pipeline growth
- Participate in customer prospecting efforts, including availability on Saturdays as needed
- Develop and maintain a working knowledge of AgAmerica products and customer journeys through training, coaching, and team collaboration
- Collaborate with Production and other internal teams to help facilitate customer requests in a timely manner
- Collaborate with Marketing team members to support inbound lead generation campaigns and related follow-u
- Accurately capture and maintain customer details in Salesforce and utilize tools such as Dialpad, Teams, and Outlook to communicate and follow up
PREFERRED QUALIFICATIONS
- Currently working toward a Bachelor’s degree or higher (business, finance, agriculture, or related field preferred)
- Sales and/or customer service experience
- Comfort using Salesforce (or similar CRM) and phone/communication tools; experience with Dialpad, Teams, and Outlook is a plus
- Interest in agriculture and/or financing; agricultural background or exposure preferred
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Accommodating and flexible; able to adjust quickly to changing tasks and priorities
CORE COMPETENCIES
- Self-starter with a goal-oriented mindset eager to learn, contribute, and meet performance expectations
- Ability to collaborate across different teams
- Strong attention to detail with the ability to multitask and prioritize efficiently
AGAMERICA MISSION
- To know the farmer
- To counsel the farmer
- To provide a financial structure that allows the farmer to thrive in good times and to sleep well during tough times
- To celebrate the critical role of the farmer in America, and to champion all that the American farmer represents in a changing world
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