DispatcherAIS Commercial Parts and Service– A Tech24 Company
Location: Coraopolis PA
Compensation Range: $18-$25 per hour plus Quarterly Incentive Bonuses
Why Join AIS Commercial Parts and Service?
At AIS, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:
Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company computer and equipment provided Work-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
About the Center
AIS: AIS Commercial Parts and Service has been providing quality parts and service since 1981. Serving Western Pennsylvania, Northeast Ohio, and Northwestern West Virginia, we are the largest independent parts and service network in the tri-state area. With offices in Cleveland, Pittsburgh, Youngstown, and Erie, our factory-trained technicians are available 24/7 to provide exceptional service, as well as accurate parts identification. We understand that foodservice equipment repair and replacement parts are essential to maintaining a thriving business, and we strive to meet the needs of each and every customer.In addition to our large inventory of OEM parts, AIS services all makes and models of gas, steam, electric, and refrigerated food service equipment as well as all lines of beverage equipment.
Position Summary
As part of the AIS Pittsburgh team and broader Tech24 network, the Dispatcher serves as the central hub of communication between customers and technicians. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely, accurate, and professional service delivery. The ideal candidate remains calm under pressure, communicates clearly, and thrives in a fast-paced, ever-changing environment.
Key Responsibilities
Dispatch service calls and assign jobs to technicians in an efficient and timely mannerCoordinate and manage technicians' daily schedules and routesCommunicate appointment details and updates with customersDeliver a high level of customer service through professional and courteous interactionsClearly communicate service needs between customers and techniciansDistribute workload in a way that maximizes productivity while maintaining fairness across the teamTrack and coordinate follow-ups for jobs requiring return visitsLearn and effectively utilize the company’s dispatch and business systemsMaintain positive working relationships with technicians and administrative staffProvide backup support in the absence of the Branch ManagerParticipate in a rotational on-call schedule as needed
Qualifications
High school diploma or GED requiredMinimum of 3 years of dispatching experiencePrior experience in HVAC and/or food service industry preferredStrong attention to detail with the ability to work accurately and efficientlyExcellent customer service, verbal, and written communication skillsProficient in computer systems and dispatch softwareAbility to multitask and manage competing priorities in a fast-paced environmentSelf-motivated with the ability to work independently and follow through on tasksWillingness to participate in a rotational on-call scheduleExperience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus
Compensation Transparency
The advertised pay range for this position is $18-$25. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
AIS/Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
