About Architech Sports and Physical Therapy
At Architech Sports, we specialize in Athletic Performance Therapy, helping athletes return to sport stronger, more resilient, and better prepared for long-term performance. Our care model goes beyond treating pain and focuses on sports rehabilitation, performance-based care, and athlete development.
We are here to serve our athletes, our community, and each other. If you are looking to work in a fun, collaborative, and driven environment where growth is supported and your work makes a meaningful impact, we would love to hear from you.
The Intake Coordinator is responsible for managing patient intake, scheduling appointments, maintaining accurate records, and ensuring a positive experience for every patient. This position requires strong organizational skills, professionalism, and a commitment to providing exceptional customer service while maintaining confidentiality and compliance with clinic policies.
This position will work out of our Belmont, NC clinic located at 6509 Wilkinson Blvd. Suite 102B Belmont, NC 28012.
Key Responsibilities
Patient Engagement & Support
- Serve as the first point of contact for patients and visitors, whether in person or by phone, addressing inquiries and providing guidance.
- Schedule patient appointments and procedures to optimize provider availability and clinic efficiency.
- Maintain a welcoming and professional reception area to enhance patient satisfaction and comfort.
- Anticipate patient needs, ease anxieties, and provide clear communication regarding clinic processes and services.
- When needed, complete authorizations and referrals for services, including appointments and procedures
- Review patient's medical history and insurance coverage for approval
- Contact referring physicians for additional information as needed
Administrative Tasks
- Create and maintain patient records by collecting, updating, and accurately filing medical, personal, and financial information.
- Process patient payments, manage third-party claims, and assist with revenue collection activities.
- Track and manage office supplies, place orders as needed, and coordinate equipment maintenance and repairs.
- Ensure compliance with all confidentiality standards by safeguarding sensitive patient information.
Clinic Operations
- Collaborate with staff and providers to ensure smooth clinic operations and resolve scheduling conflicts.
- Participate in biweekly virtual one-on-one meetings with the supervisor to discuss goals, challenges, and updates.
- Contribute to team success by supporting broader initiatives aligned with Architech Sports’ mission, vision, and values.
Qualities We're looking for
- Strong organizational skills, attention to detail, and ability to multi-task in a dynamic environment.
- Excellent customer service and interpersonal communication skills.
- Ability to work both independently and as part of a team, maintaining flexibility to address evolving priorities.
- Proficiency in scheduling, word processing, and general office management.
Qualifications
- At least 2 years of experience in a medical office or similar professional environment.
- Demonstrated ability to interface effectively with staff, therapists, and patients from diverse backgrounds.
- Knowledge of medical office procedures and confidentiality standards is preferred.
What We Offer:
- Medical, Dental & Vision along with additional benefits such as accident, short term disability, critical illness
- 401(k) plan
- PTO
WORK ENVIRONMENT:
The Intake Coordinator position operates in a fast-paced clinic environment requiring strong attention to detail, adaptability, and a commitment to excellent patient care. Regular collaboration with clinic staff and team supervisors ensures alignment with Architech Sports’ core values and operational goals.
Schedule for this role is Monday through Friday from 8am to 5pm with a one hour lunch break from 12pm to 1pm.
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