Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
The Monarch San Antonio – A Legacy of Service and Sophistication
The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.
Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.
At The Monarch San Antonio, our purpose is expressed through service – gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.
As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.
Position Overview
The Hotel Manager is a key member of the Executive Committee, responsible for overseeing daily operations and ensuring the seamless delivery of a Forbes Five-Star guest experience across all areas of the hotel. This role supports the General Manager in driving operational excellence, profitability, and a service culture that reflects the highest standards of luxury hospitality.
What You'll Do
- Operational Leadership
- Oversee day-to-day operations across Rooms, Spa, and all Food & Beverage outlets, ensuring alignment with Forbes Five-Star standards of service, presentation, and product quality.
- Lead and support department heads in achieving operational efficiency, guest satisfaction, and financial performance goals.
- Conduct daily property inspections to ensure exceptional presentation, attention to detail, and adherence to brand standards.
- Implement and monitor standard operating procedures to ensure consistency and excellence across all departments.
- Perform other duties as assigned to support hotel operations.
Guest Experience Excellence
- Promote a culture of anticipatory service, personalization, and elevated guest engagement at every touchpoint.
- Address guest concerns promptly and professionally, ensuring effective service recovery.
- Monitor guest satisfaction scores and reputation platforms, implementing improvements as needed.
- Ensure team members consistently demonstrate professionalism, discretion, and a commitment to service excellence.
Financial & Business Performance
- Partner with the General Manager and Finance team to develop and manage budgets, forecasts, and business strategies.
- Analyze performance reports to ensure revenue, profitability, and operational targets are achieved.
- Drive profitability across all departments through cost control, revenue optimization, and service-driven initiatives.
- Ensure all departments operate within financial guidelines while maintaining high guest satisfaction.
Leadership & Talent Development
- Provide leadership that promotes accountability, engagement, and high performance across all departments.
- Recruit, train, and develop team members with a focus on growth and retention.
- Foster a positive work environment that reflects the hotel's service culture and values.
- Conduct regular meetings and performance evaluations to maintain alignment and communication.
Strategic Partnerships & Brand Alignment
- Collaborate with Sales, Marketing, and Revenue teams to support business objectives and market positioning.
- Ensure alignment with ownership and brand standards while maintaining operational excellence.
- Partner with Spa and Food & Beverage leaders to enhance programming, guest experiences, and events.
What You'll Bring
Education & Experience
- Bachelor's degree in hospitality management, Business Administration, or a related field required.
- Minimum of 5 years of experience leading hotel operations, preferably within a luxury or full-service environment.
Preferred Education & Experience
- Minimum of 10 years of progressive leadership experience in hotel operations.
- Strong background in Food & Beverage operations within a luxury or multi-outlet environment.
- Experience working within Forbes Five-Star or AAA Five Diamond standards preferred.
- Experience with ProfitSword or similar financial reporting systems preferred.
Required Skills and Abilities
- Strong operational leadership skills across Rooms, Spa, and Food & Beverage departments.
- Demonstrated financial expertise, including budgeting, forecasting, and performance analysis.
- Proficiency with hotel systems including PEP and Toast.
- Ability to analyze data and make strategic decisions that drive profitability and efficiency.
- Excellent communication and interpersonal skills with the ability to lead and influence at all levels.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced, service-focused environment.
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Professional appearance and adherence to grooming standards.
- Strong commitment to guest satisfaction, service excellence, and operational consistency.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
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