Admissions Representative

Good Shepherd Rehabilitation Network • Center Valley, Pennsylvania, United States • 17h ago

Admissions Representative

JOB SUMMARY
- Serves as the primary point of contact for completing admission paperwork with patients and families.
ESSENTIAL FUNCTIONS
- COMPLETES ADMISSION FOLLOW UPS
  - By following up with patients the next business day and completing admission paperwork with patient and or family via face to face [Good Shepherd Center Valley (GSCV)] or by phone [Good Shepherd Inpatient Pediatrics (GSIP), Good Shepherd Specialty Hospital) GSSH)], as appropriate.
  - By answering any questions related to admission paperwork and insurance information.
  - Prepares and uploads admission follow up documents and upload in patients file in Cerner.
  - Responsible for accurately performing all functions of patient admissions, which includes but is not limited to, reviewing demographic information with patients, completing appropriate forms, and copying insurance cards and photo ID when appropriate.
- ASSISTS ADMISSIONS DEARTMENT WITH OTHER DUTIES AS ASSIGNED
  - Preadmitting & Blue Book Management.
  - Coordinating dialysis transportation for incoming admissions.
  - Greeting new admissions upon arrival.
  - Cross training on other admission department nee4ds, including but not limited to insurance benefits & pre-authorizations, census management and other duties as assigned.
- TOURS
  - Serve as the primary point of contact for GSCV tours as needed both scheduled and unscheduled.
  - Will be available to assist speaking with potential patients, patient family members, and/or other referral sources,
- CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT
  - By demonstrating respect through words and deeds
  - By accepting ownership of, and learning from, mistakes
  - By following HIPAA and privacy guidelines
  - By striving to meet and/or exceed customer expectations
  - By responding to concerns of customers in a timely and effective manner
- CONTRIBUTES TO TEAM EFFORT
  - By efficiently and accurately completing job duties and responsibilities
  - By taking initiative to promptly relay messages and share information
  - By promptly responding to requests for assistance
  - By taking initiative to offer help when able
  - By making unique contribution toward meeting and/or exceeding Press Ganey goals
  - By providing coverage in to other areas of the Admissions team as necessary
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
    - Associate's Degree preferred
  - Work Experience
    - Previous experience in a health care related role preferred
    - 1-3 years in healthcare role preferred.
    - 5+ years of customer service strongly preferred
  - Licenses / Certifications
    - N/A

PIec13552be9d4-37437-40041948

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