CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.
Role Summary
We are seeking an experienced Data Protection L3 Engineer with strong expertise in Commvault and Metallic Backup solutions. The role requires advanced troubleshooting, design, and operational ownership of enterprise backup environments, along with basic (L1-level)
HP Storage hardware knowledge to support hardware replacement activities.
Key Responsibilities
- Act as L3 escalation point for data protection incidents, problems, and service requests.
- Design, implement, and manage enterprise backup and recovery solutions using Commvault and Metallic.
- Perform root cause analysis and drive permanent fixes for complex backup failures and performance issues.
- Manage backup policies, schedules, retention, replication, and disaster recovery readiness.
- Support backup operations across physical, virtual, and cloud workloads.
- Coordinate with vendors and internal teams for critical incidents and upgrades.
- Provide guidance and mentoring to L1/L2 teams and review operational procedures.
- Participate in on-call rotations and handle P1/P2 incidents as required.
Storage (L1-Level) Responsibilities
- Basic knowledge of HP Storage hardware (disk, controller, power supply, cable replacements).
- Perform or coordinate hardware replacement activities following standard procedures.
- Work with storage vendors for part replacement and issue resolution.
Required Skills & Experience
- Strong expertise in Commvault Complete Backup & Recovery
- Experience with:
- Windows & Linux servers
- VMware / Hyper-V
- Databases (SQL, Oracle, SAP, Exchange)
- Cloud backup experience (Azure/AWS)
- Storage technologies (SAN, NAS, object storage)
- Networking fundamentals (TCP/IP, firewalls, ports)
- Upgrades, Enhancements & Optimization.
Good to Have
- Exposure to cloud workloads (Azure / AWS backup integration).
- ITIL process knowledge (Incident, Problem, Change).
- Vendor management and documentation experience.
Soft Skills
- Strong troubleshooting and analytical skills
- Clear communication and stakeholder management
- Ability to work independently in high-pressure situations
- Team mentoring and knowledge-sharing mindset
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