POSITION SUMMARY
The SBA Operations Manager plans, directs, administers, and manages day-to-day activities and functions of the SBA Lending Department from loan application evaluation and loan approval to closing, ensuring that all SBA closing requirements are satisfied and that SBA guaranty is secure. Responsible for leading oversight of daily operations to ensure loans are processed, closed, sold, and serviced in full compliance with SBA Standard Operating Procedures (SOPs) and bank guidelines for a total department loan portfolio. Provides leadership, guidance, training and assistance to loan processing team to optimize efficiencies. Direct oversight of lender service providers (LSPs) to ensure adherence to SBA requirements. Effectively interacts with both internal and external partners to ensure timely production of loans.
GENERAL QUALIFICATIONS
Knowledge: Demonstrated knowledge of SBA underwriting, closing/operations, processing, documentation, funding, insurance, loan servicing, annual reviews and construction on SBA 7(a) and 504 guaranteed loan programs, SBA Express LOC’s. Current knowledge of all applicable lending and other regulations governing business loans.
Experience: 5 years’ SBA lending experience and 3 years’ experience in a leadership role. Strong working knowledge of SBA 7(a) and 504 loan programs. Bachelor’s degree in business, finance, or other appropriate area.
RESPONSIBILITIES
- Oversee SBA loan operations from application, booking, through servicing, including documentation, closing, funding, sale, and post-closing file management
- Monitor key SBA operational metrics (cycle times, exception rates, guaranty repair/denial issues, documentation exceptions) and recommend process improvements
- Provide direct oversight and ongoing monitoring of lender service provider (LSPs) to ensure their activities, documentation, and processes align with SBA Policies, SOPs, Bank standards and, contracted service levels
- Monitor SBA portfolio and LSP performance metrics, quality standards, and turnaround times to ensure operational excellence
- Ensure Bank compliance with all established standard operating procedures to ensure SBA guarantee and Lender status is maintained.
- Evaluate and assign incoming files a pass/fail to ensure the loan submissions are accepted for processing.
- Audit all loan packages to ensure that SBA terms and conditions are fully met in accordance with the SBA Standard Operating Procedures Manual (SOP), recognizing that each loan is unique and requires different governmental rules & conditions
- On a quarterly basis, analyze and sell SBA 7(a) and 504 guaranteed loans to secondary market and Wall Street.
- Assist internal auditor with FDIC, SOX, SBA and other regulatory reviews.
- Maintain a high level of customer service that meets or exceeds SBA standard closing expectations
M&F, a state-chartered commercial bank, was organized in 1907 under the authority of a charter issued by the Legislature of the State of North Carolina. The founders had a dream for their community. The nine businessmen — the pioneers — who became the original incorporators of the bank were successful and active community builders, and by the time M&F was chartered most of them had been involved in the establishment of numerous other institutions and organizations that formed the nucleus of a thriving business and residential district in Durham, anchored by what became known as Black Wall Street.
The Bank’s mission is a commitment to promoting personal and community development and we remain true to these values. Helping individuals, businesses, and community institutions grow and develop are the philosophical tenets that inform our decisions and guide our actions.
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