Carolinas Staffing is looking for a Customer Service Representative for a fast-paced position in Bolivia, NC!
As the CSR you will have to provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The CSR will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
Responsibilities:
- Primarily handle 70-95% of inbound calls and online requests. The rest of you day will be dedicated towards account maintenance and administrative tasks.
- You must be able to answer callers’ questions using information provided and have good computer skills.
- Must have administrative experience to handle other duties asked of this position.
- You will need excellent customer service skills, professional phone demeanor.
- You must also be able to maintain strict confidentiality.
- Scan all contracts into the system and maintain records of each file.
- Take web requests and process payments by phone.
- Download, distribute and answer all customer inquiries received by email.
- Maintain new account files.
- Run credit checks on new customers.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Skills:
- Ability to multitask and work in a fast-paced environment.
- Proficiency in data entry and computer systems.
- Strong customer service skills with the ability to empathize and prioritize customer needs.
- Proficient in Microsoft Outlook, Word, and Excel.
- Good problem-solving ability.
- Critical thinking skills.
- Organized record keeping.
- Understanding of basic office equipment such as copier, fax machine, printer, etc.
Pay: $17.00 - $17.50 per hour.
Schedule: Monday - Friday
Hours: 7:45am - 5:00pm (1-hour Lunch)
Shallotte Office: Phone: 910-754-5393
Contact on one of our locations here: https://carostaff.com/contact/
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