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Account Executive

GoKeyless • Miamisburg, Ohio, United States • 9h ago

Account Executive

Job Description: Account Executive

Company: GoKeyless

Location: Miamisburg, OH

Reports To: Director of Customer Experience

Department: Sales

Employment Type: Full-Time

Date Modified: January 2026

About GoKeyless

At GoKeyless, we're revolutionizing access solutions, connecting people with technology to ensure safety, security, and convenience. As a Value Added Reseller (VAR), we bridge multiple brands and products—offering both standalone solutions and integrated systems for multi-family and commercial properties. We're driven by a commitment to a positive and compassionate workplace, rooted in honesty and integrity, with a focus on simplicity in processes, a pioneering spirit, and, above all, customer satisfaction and success. For the Account Executive, this means driving sales growth with transparency and care, simplifying client interactions, innovating for effective deals, and aligning efforts with the ultimate goal of enhancing customer experiences and outcomes.

Job Overview

The Account Executive is a vital inside sales professional responsible for growing revenue within a designated vertical market by nurturing existing customers and converting inbound leads into sales. Reporting to the Director of Customer Experience, you'll focus on building relationships, closing deals, and collaborating with service teams to ensure client satisfaction. This role is essential to expanding our customer base, driving repeat business, and supporting our sales goals through exceptional client engagement. If you're a persuasive, proactive seller with a passion for results, join us to grow our market presence.

Key Responsibilities

Drive Sales Growth in Vertical Market

Follow up on leads to secure sales—e.g., contacting inbound inquiries promptly and pitching smart lock solutions.
Negotiate terms to close deals effectively—e.g., securing contracts with pricing and setting delivery timelines.

Nurture Existing Customer Relationships

Conduct check-ins to strengthen ties—e.g., calling clients for satisfaction and identifying upsell opportunities.
Resolve concerns to maintain trust—e.g., addressing billing issues and coordinating quick solutions.

Convert Inbound Leads to Sales

Quality leads to assess potential—e.g., evaluating budgets during calls and confirming client needs.
Deliver demos to finalize sales—e.g., showcasing system features online and following up with proposals.

Collaborate with Sales and Service Teams

Ensure satisfaction—e.g., coordinating post-sale support and sharing client feedback.
Work with service for delivery—e.g., aligning with coordinators for installs and supporting CX teams.

Maintain Sales Pipeline and Forecasting

Build pipeline to drive revenue—e.g., adding new leads weekly and tracking progress in CRM.
Forecast outcomes to plan success—e.g., projecting monthly sales and reviewing conversion rates.

Ensure Client Satisfaction Post-Sale

Confirm delivery to meet expectations—e.g., following up on shipments and ensuring product arrival.
Gather feedback to improve offerings—e.g., collecting input on systems and identifying repeat needs.

Qualifications

Experience:

2+ years in inside sales or customer-facing roles—demonstrated ability to close deals and nurture relationships effectively.
Proven lead conversion and account management skills—e.g., managing 20+ leads or accounts monthly with strong results.
Experience in the security access and hardware industry a plus—knowledge of access solutions enhances sales effectiveness.
Familiarity with NetSuite (ERP/CRM), Shopify, RingCentral, Intercom, and Microsoft Office 365—proficiency expected, with CRM experience a plus for pipeline management.

Skills:

Consultative Access Selling—Builds customer relationships and drives revenue by assessing needs, positioning integrated access solutions, and delivering demos to support sales conversion.
Sales Pipeline Acumen—Applies expertise in tracking leads, managing pipeline, and maintaining accurate forecasts using CRM and sales tools.
Solution-Based Selling—Identifies customer goals, uncovers upsell opportunities, and aligns multi-product solutions to influence buying decisions.
Negotiation & Problem-Solving—Secures favorable terms while addressing client concerns and objections with effective solutions.
Customer Success & Simplicity—Delivers positive, seamless experiences by simplifying work and proactively removing friction for customers.
Communication & Collaboration—Communicates clearly, chooses real conversations over email when it matters, and collaborates constructively.
Ownership & Accountability—Takes responsibility for results, follows through, flags risks early, and relies on data and SOPs.
Continuous Improvement & AI-Driven Learning—Improves processes, applies feedback, documents learnings, and uses AI tools to elevate work quality.

Education:

Bachelor's degree in business, Sales, or a related field preferred—provides foundational skills in sales techniques, client management, and market dynamics; or equivalent experience demonstrating proficiency in inside sales and customer relationship building.

Attributes:

Proactive—anticipate client needs and pursue sales opportunities with initiative.
Results-driven—focus on achieving and exceeding sales quotas consistently.
Persistence—follow through on leads and deals with determination and resilience.
Adaptability—adjust to varying client demands and market conditions with flexibility.
Client-focused—prioritize customer satisfaction and trust in all sales efforts.

Why Join GoKeyless?

Impact—Drive revenue growth and customer satisfaction by securing sales with expertise and care, supporting our market expansion goals.
Team—Join a company passionate about connecting people with innovative access solutions—where your sales skills fuel our success.
Benefits—Competitive salary, comprehensive health and 401k plans, lucrative commission plan (On Target Compensation), recognition programs, and opportunities to grow with us.