Position Summary:
The Director of Infrastructure Operations is a senior engineering leadership role responsible for the strategic oversight, technical performance, and lifecycle management of all SCC operational systems and assets. The role sets the long-term vision for operational excellence, ensures regulatory compliance and aligns day-to-day operations with the company’s business, financial, and safety goals.
This position leads the integration of engineering, technology, maintenance and operations to ensure the safe, reliable and efficient performance of a critical transportation asset. The Director drives data-driven decision making, asset optimization, and continuous improvement while aligning operational execution with long-term capital planning and organizational objectives.
The role serves as the primary engineering and operational interface between executive leadership, infrastructure teams, technology partners, and external stakeholders, ensuring that systems, processes, and people are aligned to deliver world-class roadway operations.
Qualifications:
Bachelor’s Degree in an engineering discipline strongly preferred; degree can be substituted for equivalent work experience in toll road operations and maintenance.
Knowledge of tolling systems, roadway operations, MUTCD and OSHA standards.
Position Duties and Responsibilities:
An individual must be able to meet and maintain the successful performance of each duty and responsibility satisfactorily:
- Execute a long-term Operations Strategy aligned with SCC business and infrastructure objectives.
- Establish engineering standards and technical direction for operations, maintenance and asset performance
- Define performance targets, reliability metrics and operational KPIs
- Provide direction on capital planning, preventive maintenance and asset management program.
- Develop and execute the long-term operations strategy aligned with SCC’s business objectives.
- Provide leadership to managers and supervisors, ensuring operational teams deliver safe, efficient, and customer-focused services.
- Lead change management initiatives, technology adoption, and process optimization to drive innovation and efficiency.
- Implement maintenance programs and predictive maintenance strategies
- Translate operational data into capital planning priorities and risk-based investment decisions
- Evaluate asset condition, failure trends, and lifecycle costs to optimize maintenance and replacement programs
- Oversee technical standards for preventive maintenance, inspections, and system performance
- Provide technical oversight of tolling systems, traffic management control room operations and roadway maintenance programs.
- Integrate operations planning with Engineering & Construction initiatives to ensure constructability and operational continuity.
- Serve as executive sponsor for major operational technology deployments and upgrades.
- Oversee and/or coordinate the response to unplanned incidents on-road and in other project areas.
- Analyze operational and maintenance data to identify trends, root causes and improvement opportunities.
- Develop dashboards and executive reports translating technical performance into business outcomes.
- Maintaining and enhancing the Asset Management System (AMS) with an emphasis on proactive planned maintenance strategy, work orders, data integrity, and best practice Asset Management.
- Maintain and periodically review and improve the content of the operations and maintenance-related plans and policies and all associated documentation.
- Partner with HSEQ leadership to embed engineering controls and risk reduction into operational processes
- Ensure compliance with OSHA, MUTCD, and all applicable transportation and safety standards
- Build and mentor a high-performing, technically competent operations organization
- Provide coaching and professional development to engineering and supervisory staff
- Promote cross-functional collaboration between operations, engineering, finance and technology teams
- Foster a culture of innovation, accountability and continuous improvement
Attitude and Knowledge
Must be able to adapt to a changing environment and drive change and continuous improvement. A well organized, self-directed individual with strong leadership qualities. Possess the ability to manage and organize multiple priorities.
Strategic thinker with the ability to anticipate operational and market trends.
Strong communicator, capable of influencing at all levels
Proven ability to foster a culture of respect, accountability, innovation, and continuous improvement
Fosters employee growth and professional development.
Risk, Health, Safety, Environment & Quality
- Comply with SCC risk management, quality assurance, and health, safety and environment (HSEQ) management systems, including statutory obligations.
- Ensure prompt reporting of all incidents, near misses and hazards.
- Identify and address problems in processes or systems through discussing and developing solutions.
- Verify and confirm the effective implementation of determined solutions.
- Participate in the continuous improvement of HSEQ processes through a consultative team approach.
- Promote and model a positive Health, Safety, Environment, and Quality culture in the workplace.
Knowledge, Skills, Abilities, and Competencies
- 10+ years of progressively responsible experience in transportation, infrastructure, or industrial operations.
- Strong foundation in engineering principles applied to transportation or industrial infrastructure
- Master’s degree in Engineering Management, Transportation or Business Administration is a plus.
- Demonstrated experience in asset management systems, maintenance and capital planning
- Experience managing complex budgets and capital programs
- Knowledge of the Manual on Uniform Traffic Control Devices (MUTCD) and Occupational Safety and Health Administration (OSHA) standards; OSHA 30 HR training preferred.
- Ability to analyze data and present it effectively in management-level reports.
- Experience with tolling systems, intelligent transportation systems (ITS), or comparable critical infrastructure environments highly desirable.
- High-level problem-solving skills with the ability to address complex challenges and implement innovative solutions.
- A valid driver’s license with a good driving record is essential.
- Excellent written and verbal communication skills
- Demonstrated ability to lead multidisciplinary technical team
Work Environment and Physical Demands
The employee is regularly required to sit for long periods of time for computer work, meetings, and to drive to assets and worksite locations. Regular standing and/or walking around office and workshop locations, and roadway/roadside, toll plaza and bridge environments. Occasional climbing on fixed and temporary ladders and high bridge structures over river or land environments, including elevated bridge walkways. Occasionally, mount and dismount equipment and machinery such as elevated work platforms and trucks. Climbing multiple flights of stairs in various project buildings. Use hands and fingers; reach with hands and arms. Vision abilities include accurate close and distance vision, color vision, and the ability to adjust focus. This position has minimal air travel requirements.
