Bilingual Spanish Customer Service Representative (Remote) Location: Remote - Must reside within a 75-mile radius of a CRI deployment facility in Henderson, NV
Pay: $17.75 per hour
Health & Welfare Benefit: $4.93 per hour in Health & Welfare benefits (up to 40 hours/week)
Join Our Mission-Driven Team!
At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.
This is a remote position, but to qualify, applicants must reside within 75 miles of a CRI deployment facility in Henderson, NV
What You’ll Do
Assist student loan borrowers with account inquiries, repayment options, and application processesHandle inbound and outbound calls in a fast-paced, high-volume contact center environmentProvide accurate, professional, and empathetic customer supportEnsure compliance with federal regulations, company policies, and data security standardsMeet key performance indicators and quality assurance standards
How Do You Qualify
U.S. Citizenship
Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customersHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
Preferred
Prior call center experienceAssociate or bachelor’s degree
Technical & Availability Requirements
Reliable high-speed internet connection (No WIFI, wired Ethernet required)Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employmentMust pass an online customer service assessmentMust have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursAvailable to work any assigned shift during Contact Center hours: Monday: 7am – 10pm CST, Tuesday - Friday: 7am – 7pm CST, Saturday: 9am - 1pm CST
Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CST (remote)
Pay & Benefits
Base Pay: $17.75 per hour
Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums
Work-from-home flexibility with structured support and trainingOpportunities for growth within a mission-driven organizationAdditional Information
CRI is partnering with Goldschmitt & Associates and ATL to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
Equal Opportunity Employer
Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
