Service Manager
Avon, MA 02322
Overview
Salary Range$61,708.00 - $95,900.00 Salary/year
Position TypeFull Time
Education Level4 Year Degree
CategoryManagement
Description
- Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
- Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives.
- Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
- Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
- Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
- Reviews work orders for completeness and accuracy prior to customer billing.
- Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
- Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.
Qualifications
- Self-motivated and willing to learn
- Takes pride in their work
- Adaptable to changing priorities
- Good work ethic and positive attitude
- Good communication skills
- High level of integrity
- Basic understanding of financial principles relative to Service Department operations
- Proficient with computer applications
- Familiar with John Deere and/or competitive products
- Ability to analyze and interpret internal reports
- Ability to work extended hours
- Ability to successfully complete a pre-employment background investigation and drug test
- Forklift experience (preferred)
EDUCATION
- Bachelor’s degree in business management and/or a minimum of three plus (3)+ years’ experience in Service Department operations
PHYSICAL DEMANDS
- Periodically sit at desk and/or walk around facility for oversight of operations
- Assist with loading and unloading trucks
- Ability to lift items weighing up to 50-75 lbs
Compensation details: 61708-95900 Yearly Salary
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