Director of Operations, Specialty Medicine

Eagle Telemedicine • Atlanta, Georgia, United States • 3d ago

Eagle Telemedicine is the leader in technology-enabled inpatient and outpatient care for sustainable healthcare resilience. With a virtual team of 450+ physicians in 20 specialties, Eagle delivers care services that improve patient outcomes, mitigate coverage gaps, expand specialty access, and help hospitals enhance care quality and reputation in the communities they serve.

Job Summary:

The Director of Operations, Specialty Medicine (“DOSM”) is responsible for the day-to-day operational implementation, execution, and oversight of all Specialty Medicine services at Eagle Telemedicine. This position will partner across functional areas of Eagle Telemedicine, working with Clinical Operations, The DOSM will manage, develop and continue to build, as needed, a talented team of mission aligned members.

Duties/Responsibilities:

Program Operations:

· Implement program management initiatives and standards to improve implementation timelines and increase client satisfaction and retention.

· Drive and inform all elements of operationally effective telemedicine programs, including but not limited to:

o Identification and articulation of physician staffing requirements to effectively partner with Eagle Telemedicine recruitment and provider management functions

o Scheduling, program implementation, and ongoing client support services.

o Forming effective, functional, and collegial relationships at client sites to ensure ongoing feedback, early identification, and resolution of concerns,s as well as opportunities to strengthen and expand client relationships

o Managing all physician scheduling, including implementing scheduling and staffing policies.

o Overseeing and contributing to the development of all specialty medicine service lines.

· Serve as first- line leader driving execution and improvement of physician onboarding processes.

· Collaborate with the Eagle Telemedicine finance team to understand the financial impact of clinical operations, ensure accurate, timely client billing processes, and identify opportunities to streamline procedures

· Collaborate with senior management to develop performance goals and long-term operational plans. Work closely with the team to execute those goals.

· Direct the performance and productivity of the Eagle Telemedicine Physician Onboarding Team

· Take a regular rotation in the Eagle Telemedicine 24/7 Administrator On-Call rotation.

· In conjunction with senior leadership, inform the identification, prioritization, review, development, and implementation of ETM systems supporting the clinical and operational experience.

Building Effective Teams:

· Grow and develop the Specialty Medicine team to ensure all team members are operating at their highest and most efficient capacity.

· Implement strategies to build effective teams; model and promote a collaborative and inclusive work environment.

· Participate in the hiring and training of new operations positions, as appropriate.

Client Oversight, Development, and Engagement

· Collaborate with clinical and operational leaders in the development and delivery of services to ensure alignment with patient needs, client contracts, and operational plans.

· Maintain close relationships with other departments to ensure efficient and productive delivery of services.

· Actively participate in outstanding customer service.

· Support methods to strengthen communication and partnership with ETM clients, as well as methods to identify additional opportunities in partnership with the Clinical Services team.

· Model professional values and behaviors that serve as a role model for the organization and embody the mission, vision, and values of Eagle Telemedicine.

· Support corporate initiatives and special projects as needed.

Required Skills

· Initiative, self-motivation, and drive for results

· Problem solving skills and ability to inspire those they lead

· Integrity / Honesty

· A drive for data and actionable metrics

· Outstanding organizational and time management skills

· Excellent interpersonal and leadership skills

· Excellent communication and presentation skills

· Strong project management skills with experience in Microsoft Office Suite

· Ability to effectively delegate

Education and Experience

· Bachelor’s Degree or equivalent

· Proven experience in program execution involving multiple constituencies and detailed execution

· Demonstrated experience in and ability to form strong relationships, both remotely and in person, across different levels of hierarchy

· 5+ years of experience in an operational, clinical and/or clinical operations role within the healthcare industry, with strong experience in virtual care/telemedicine highly preferred

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Limited client visits, as needed