Gamer's Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We're driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we're expanding into exciting new titles like Pokmon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.
Job Description:
The Director of Warehouse Operations is responsible for leading all aspects of warehouse operations for our rapidly growing business. This role oversees fulfillment, shipping/receiving, and inventory control to ensure smooth, efficient, and accurate delivery of goods through the supply chain. The Director of Warehouse Operations will lead a team of warehouse associates, set performance standards, and drive operational excellence to support a world-class customer experience.
Key Responsibilities
- Oversee all day-to-day warehouse activities, including fulfillment, shipping/receiving, and inventory management.
- Develop, document, and enforce Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and safety.
- Supervise, train, and mentor warehouse and fulfillment staff; promote a culture of accountability and continuous improvement.
- Ensure compliance with all safety regulations and maintain a clean, organized, and efficient warehouse environment.
- Monitor shipping performance, accuracy, and timeliness to ensure customer satisfaction.
- Maintain accurate inventory records and ensure timely reconciliation with internal systems.
- Implement cycle counting and stock auditing processes to minimize shrinkage and discrepancies.
- Work with procurement and operations teams to forecast inventory needs and manage stock levels.
- Ensure all products from individual trading cards to sealed cases are properly organized, labeled, and stored.
- Track and report on key performance metrics (accuracy, throughput, cost efficiency, etc.).
- Identify and implement improvements in warehouse layout, picking methods, and material handling.
- Collaborate cross-functionally with Operations, Customer Support, and Purchasing teams to resolve logistical challenges.
Qualifications
- 8+ years of experience in warehouse or logistics management, including supervisory experience.
- Strong understanding of e-commerce fulfillment, shipping operations, and inventory control.
- Proficiency in warehouse management and shipping software.
- Excellent organizational, problem-solving, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Physical ability to lift up to 50 lbs and stand for extended periods.
- Experience with ERP/WMS tools/systems
Preferred Qualifications:
- Background in lean warehousing or process improvement methodologies.
- Experience scaling warehouse operations for high-volume e-commerce businesses.
Benefits:
- Health Insurance
- Dental & Vision Coverage
- Paid time off
- 401k
- Employee Discounts
- Gym Membership Reimbursements
Salary Range: $100,000 - $150,000
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