Summary for Supply, shuttle, and Retail Coordinator
This Supply, Shuttle and Retail Coordinator ensures that all crews have supplies and merchandise to conduct the highest-quality excursion for our guests. This role involves ensuring compliance with local, state, and federal regulations in all operational areas, managing logistics, and coordinating various operational needs to support the efficient functioning of the supply retail and shuttle operations. This role works closely with all departments, oversees a seasonal team of 7-10 supply crew members and shuttle drivers, and reports directly to the Food & Beverage Director.
Essential Duties & Responsibilities for Supply, shuttle, and Retail Coordinator
Manage tour and retail inventory including purchasing, receiving, stocking, and distributing all vessel supplies. Products include cleaning and paper supplies; food and beverage inventory; and retail items.
Work closely with the purchasing office in Sitka and Food & Beverage team, to price and procure all products.
Work with Office Manager to balance, reconcile, and report all daily retail receipts from each vessel and/or crew.
Track the use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season.
Maintain/improve systems for efficient distribution of all products to various vessels in the fleet.
- Assist in training Guest Service Crew Members in the use of supplies and the submission of requisition forms.
- Digitize and store requisition forms for inventory purposes
Act as liaison between crew, local suppliers and Supply, Shuttle and Retail team.
Coordinate with the Sales & Service Manager and Charter Coordinator to satisfy tour inclusions and other supply needs for special charters and events.
Create a shuttle schedule based on operational needs.
Maintain a fleet of vehicles: cleanliness, operation and registration, report any mechanical or physical concerns to Management.
Act as a relief shuttle driver
Conduct daily audits of at least one vessel galley to verify adequate stocking levels. Provide continuous support to crew members as needed to ensure the success of the onboard galley program.
Ensure storage areas are organized and compliant with local, state, and federal regulations.
Oversee logistics related to waste management, shuttle services, deliveries, and uniform inventory.
Supervise the execution of on-site and off-site laundry needs.
Oversee creation of signature cocktails, beer, wine, and n/a beverages.
Assist with training and supervision of shuttle drivers and supply team members.
Uphold Allen Marine’s cultural and core values, policies, and standard operating procedures. Influence a positive company culture by actively engaging in continuous coaching and development of supply and shuttle teams through fostering growth and collaboration.
Special projects may be assigned as required by the business.
Minimum Qualifications for Supply, shuttle, and Retail Coordinator
Previous experience with inventory control, including ordering, tracking, and stocking supplies and merchandise.
Must be proficient in Microsoft Office Suite.
Must be capable of handling and balancing daily sales.
Must be able to work independently, while operating effectively as part of a team.
Must be well-groomed, courteous, reliable, punctual, and self-motivated.
Capable of driving a 15-passenger van.
Able to create and foster relationships with coworkers and vendors.
Valid US driver’s license and a clean driving record.
Must pass a security background check and DOT drug test.
Preferred Qualifications for Supply, shuttle, and Retail Coordinator
3+ years in a similar position.
Experience in the travel, tourism, transportation, or outdoor recreation industries.
Traits and Characteristics for Supply, shuttle, and Retail Coordinator
To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.
Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.
Follow & Deliver Core Values (Supply, shuttle, and Retail Coordinator)
- Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
- World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
- World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
- Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
- Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
- Sustainability at our core: We are dedicated to sustainable operations for future generations.
- Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
- Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
- Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.
Environmental Conditions for Supply, shuttle, and Retail Coordinator
The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.
Physical Demands for Supply, shuttle, and Retail Coordinator
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Occasionally required to lift and/or move up to 50 pounds.
- Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Work Environment for Supply, shuttle, and Retail Coordinator
The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.
- This is a fast-paced and dynamic work environment with a diverse workforce.
- Ability to work a flexible schedule to include weekends and holidays during the tour season.
- Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures
