Summary for Hotel Manager
The Hotel Manager is responsible for the efficient overall management and operation of the Hotel Department and other guest-related programs on board Alaskan Dream Cruises vessels. The Hotel Manager also leads and manages the department's on-board revenue and cost control.
Essential Duties & Responsibilities for Hotel Manager
- Execution and monitoring of the daily planning guide.
- Delivering the highest possible guest experience quality by training personnel on board using the tools provided by the corporate office.
- Create an atmosphere where each team member ‘breathes’ Alaskan Dream Cruises by maintaining a guest experience culture throughout the department.
- Establish a teamwork mentality among the department focused on displaying a Can-Do approach to assigned duties.
- Monitor and audit the execution of standard operating procedures throughout the department and ensure compliance with all applicable federal, state, and local laws and regulations.
- Effectively manages Housekeeping and Food & Beverage operations.
- Seek opportunities to improve the on-board product and its operation.
- Drive on-board revenue to achieve and exceed the projected sales and on-board margins.
- Maintain costs according to set targets.
- Follow procedures in place to hold personnel accountable.
- Ensure that house rules are followed all the time in the Department.
- Manage all crew matters on the Vessel, including crew lodging, feeding, cabin cleanliness, maintenance (under the direction of the Captain), crew welfare and recreation, uniforms, and crew laundry.
- Ensure personnel follow prescribed hours set forth by the Vessel’s Daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness among the crew of basic safety rules and a safe working environment.
- Must adhere to Alaska Department of Environmental Conservation regulations and standards, including ServSafe, TAPs and Alaska Food Worker training and certification.
- Special projects may be assigned as required by the business.
Minimum Qualifications for Hotel Manager
- High school diploma or equivalent GED
- Vocational or technical training or 1+ years in the Hospitality Industry.
- USCG-approved, unexpired first Aid/CPR Certification
- TAP (Training for Alcohol Professionals)
- Alaska Food Worker Card issued by DEC.
- Current ServSafe Food Protection Manager certification.
- Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
- Microsoft Office.
- Valid US driver’s license and a clean driving record.
- Must pass a security background check and DOT drug test.
Preferred Qualifications for Hotel Manager
- Experience in tourism and/or cruise industries.
Traits and Characteristics for Hotel Manager
To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.
- Strategic planner with sound technical skills, analytical ability, sound judgment, and operational focus.
- Strong communication skills: verbal, non-verbal, and writing skills, as well as the ability to communicate written technical information.
- Interpersonal skills with the ability to manage situations where issues must be resolved satisfactorily.
- Strong technical knowledge, communication, and organizational skills.
- Effective problem-solving skills.
Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.
Follow & Deliver Core Values:
- Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
- World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
- World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
- Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
- Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
- Sustainability at our core: We are dedicated to sustainable operations for future generations.
- Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
- Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
- Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.
Environmental Conditions for Hotel Manager
The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.
- May include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, and occasional use of required protective clothing, including raingear and life preserver.
Physical Demands for Hotel Manager
The physical demands are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Sufficient clarity of speech and hearing or other communication capabilities permit the employee to communicate well with other employees and the public.
- Sufficient vision or other powers of observation which permit the employee to use a computer screen and process numeric data
- Sufficient manual dexterity permits employees to operate a computer keyboard and access files.
- Sufficient personal mobility and physical reflexes permit employees to move about in a ship throughout tight spaces.
- Ability to walk on uneven deck surfaces, crossing from vessel to vessel.
- Occasionally required to lift and/or move up to 50 pounds.
- Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.
- Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Work Environment for Hotel Manager
The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.
- May be required to travel as needed.
- Frequent interaction with other departments
- When onboard, the crew stays in shared quarters with little privacy and constant vibration and engine noise, often for extended periods.
- Due to the remote locations of vessel routes, internet connectivity is limited.
- This is a fast-paced and dynamic work environment with a diverse workforce.
- Ability to work a flexible schedule to include weekends and holidays during the tour season.
- Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures
Compensation details: 28.33-31.89 Hourly Wage
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