Job Title: Associate
Department/Function: Operations
Location: Field, Assigned to Specific Shop
Reports to (Title): General or Assistant Manager
Part-Time/Nonexempt
GENERAL DESCRIPTION
A Company Associate’s job is to delight customers with great food and good vibes. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.
FOCUS
Essential
- Demonstrate and reinforce Company’s Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging
- Familiarity with the Potbelly brand and its products
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, ) efficiently per Company recipe manual standards.
- Comply with health and safety standards for food, cleanliness and safety of
- Maintain personal hygiene standards, including wearing clean Company
- Comply with established food safety requirements and
- Comply with shop security and safety
- Be speedy and accurate in fulfilling
- Handle raw and finished waste according to established
- Delight customers
- Engage in friendly conversation with customers in
- Act with a sense of urgency toward all customers in
Other Key Functions
- Restock food line, chips and
- Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
- Deliver catering orders as detailed in the Catering Driver and Delivery
- Prepare meats and cheeses for different
- If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out
- Operate cash register: handle, balance and follow all cash handling
- Effectively handle customer complaints/issues.
- Take delivery/catering/pickup orders over the
- Others duties as assigned.
PHYSICAL FUNCTIONS
- Ability to stand/walk a minimum of 5 hours or as
- Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as
- Be able to lift up to 10 pounds frequently and up to 50 pounds
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in
- Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Must be able to tolerate higher levels of noise from music, customer and employee
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
EXPERIENCE, EDUCATION AND BEHAVIORS
- Must represent Company Values.
- Must be at least 16 years of age
- For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
- Must be friendly and customer service-oriented
- Strong verbal communication
- Must possess neat and clean
- Ability to handle a knife
- Must be able to work in a fast-paced environment and have a sense of
- Ability to work as a team-
- Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
- Must demonstrate leadership behaviors and values that align with Company.
You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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