As a Patient Services Representative, you play a key role in creating a positive and efficient patient experience. You will welcome patients, complete the admissions and scheduling process, collect time of service payments, and ensure all information is accurately entered into the system. This position is responsible for managing patient registration, verifying insurance information, and facilitating accurate billing processes to support efficient healthcare delivery. Attention to detail and strong organizational skills are essential to maintain accurate patient records and handle sensitive information with confidentiality.
Essential Functions of the Role
- Create a welcoming and professional first impression for all patients and visitors.
- Complete and audit patient intake forms, including demographics, medical history, insurance verification, and referral information.
- Accurately enter and update patient data in the electronic medical record (EMR).
- Collect time-of-service payments and reconcile daily transactions in accordance with office procedures.
- Schedule, confirm, and reschedule patient appointments, follow-up testing, and provider referrals via telephone and in person.
- Manage a high volume of inbound and outbound calls while maintaining accuracy and professionalism.
- Support provider scheduling and patient coordination by monitoring in-baskets, queues, and follow-up tasks.
- Compile and maintain patient records, reports, and correspondence as needed.
- Collaborate with providers, clinical teams, and other office staff to ensure continuity of care and excellent patient service.
- Maintain confidentiality and adhere to HIPAA and organizational standards.
Minimum Qualifications
- 1–2 years of experience in a medical office, admissions, or scheduling role.
- Experience with EMR systems and Microsoft Office Suite.
- Strong communication, organization, and multitasking skills.
- Ability to work in a fast-paced environment and provide excellent customer service.
- Ability to travel between practice sites as needed.
- High school diploma or equivalent required; additional education in healthcare administration is a plus.
- Excellent attention to detail and ability to manage confidential patient information.
- Strong manual dexterity and proficiency in operating office equipment including fax machines.
Desired Qualifications
- 1-2 years of experience in a clinical or specialty practice environment.
- Familiarity with cardiology or diagnostic scheduling.
- Experience managing high-volume phone systems and patient coordination.
- Knowledge of QGenda, Amion, or similar scheduling tools.
Work Environment
This is a non-clinical role and duties will be performed in a medical office setting Monday- Friday during business hours.
Salary and Benefits
Full-time, non-exempt position. Competitive compensation and benefits package to include 401K; a full suite of medical, dental, and ancillary benefits; paid time off, and much more.
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Equal Employment Opportunity Statement
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The statements contained herein are intended to describe the general nature and level of work performed by the Patient Service Representative, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
