South Puget Sound Habitat for Humanity is an affiliate of Habitat for Humanity International focused on providing affordable housing solutions in Thurston and Lewis counties. We believe that every person, no matter who they are, deserves a decent place to live. Our work includes building new, energy-efficient homes, preparing households for homeownership, guaranteeing affordable mortgages to homebuyers, performing critical housing repairs, and running two successful resale stores. It is an exciting time at South Puget Sound Habitat as our immediate goals for the future include three new developments and hundreds of repair projects, drastically outpacing our past productionand we are working to scale our operations to meet these goals.
POSITION SUMMARY
The Store Associate plays a vital role in Store operations with a strong focus on creating a rewarding experience for customers, donors, and volunteers. Sales Associates effectively utilize the point of sales system, give excellent customer service, and insure volunteer engagement. They work alongside volunteers and other employees, answering donor/customer questions in regards to pricing, homeownership, volunteering, and current projects.
WHO SHOULD APPLY
You are an outgoing person who likes providing great customer service, working with a team and working to support the Habitat mission. You enjoy a fast-paced work environment and a wide verity of tasks during a typical work day. You like to be on your feet and moving around the majority of your time at work.
RESPONSIBILITIES
Key Responsibility: Customer Service (40%)
The Store Associate works closely with customers to provide a rewarding shopping and donation experience. Duties generally include:
Greet customers and donors entering the area, ensuring they receive outstanding service by providing a friendly environmentCollaborate with other team members to keep the sales floor area clean and organizedAnswer telephone and assist callers in a professional and courteous mannerExplain store policy to customers including sold/hold policyUse of radio communication between staff and volunteers
Key Responsibility: Point of Sale (30%)
The Store Associate is the primary cashier during their scheduled time at the register. Duties generally include:
Receive payment by cash, credit cards, or automatic debitsAssist loading customer purchases using proper safety practices and equipmentMaintain a high level of cash management for accuracy
Key Responsibility: Pricing and Staging (15%)
The Store Associate will take in donation from customer and assist in pricing and staging the product on the appropriate location on the sales floor. Duties generally include:
Intake appropriate donations answering customer/donor questions, and provide information on procedures and accepted itemsStock merchandise paying attention to presentation, correct department placement, marking prices on shelves and itemsAssist in maintaining the back stock room and setting up merchandise displays on the sales floorUse of internet to research donated merchandise to insure fair and appropriate pricing
Key Responsibility: Volunteer Engagement (10%)
Establish and maintain positive interpersonal relationships with volunteers in the store, driving engagement to build a rewarding store experience
Key Responsibility: Leadership, Teamwork, and Inclusivity (5%)
All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion. Responsibilities generally include:
Maintain a team first outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.Meet and endorse organization standards for record keeping and information sharing.Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.
REQUIREMENTS
Education and Experience
High school diploma or equivalentRetail/ customer service experience is a plus, but not required.
Required Knowledge, Skills, and Abilities
Must be 18 years of ageAbility to accurately and safely operate store equipment such as computers, pallet jacks, etcStrong relationship building skills with an ability work constructively with a variety of peopleAble to read, count, write and communicate effectively ensuring correct completion of all documentationMust be able to organize, plan and prioritize work to completionAbility to pass a background and reference checkCommitment to the South Puget Sound Habitat mission and core values
Preferred Knowledge, Skills, Abilities
Experience with operating a POS systemCash handling experience
CORE VALUES
Successful team members share the following core values:
Diversity, equity, and inclusion: We value diversity and aim to make our workplace and services accessible and welcoming to all, especially those who are most often marginalized and misunderstood.
People First: We consider the human impact of our decisions and prioritize well-being as well as closing equity gaps.
Community: We understand that we are connected to one another and that we must root our efforts in trust and collective achievement.
Future Generations: We strive for lasting change. Our plans, our designs, our decisions don't just impact the here and now; they are opportunities to serve future generations as well.
Integrity: We do what we say we will do, and we do it honestly, ethically, and equitably. We hold ourselves accountable for our actions.
DETAILS
Reports to: Store Manager
Supervises: None
Hours: 18-24 hours per week. Store hours are from 10 am – 6 pm, 7 days a week
Compensation: Hourly: Position range: $16.66-$20.35; expected hire range: $17.00-$17.50
FLSA Status: This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA); it earns overtime for additional time worked
Environment: This position will be based in our Store located at 400 Cooper Point Rd SW in Olympia. Work in generally indoors, but requires going outside for load outs and donations. It can be reached by car or public transit. The building is accessible.
Conditions: This position will be regularly required to use a computer keyboard and screen, a tablet for point of sale transactions, communicate with others, reach with arms and hands, carry up to 50LB, be on your feet the majority of the work day.
Training: This successful candidate will be onboarded and initially trained through a combination of in-person, online, and written trainings; they are expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities.
Disclaimer: This job description is not to be construed as an exhaustive list of duties nor required skills. Employees may occasionally perform duties outside of their normal responsibilities to meet the needs of the organization.
APPLY
Submit your cover letter and resume through the portal found at: spshabitat.org/learn-more/careers by October 31st. We will contact successful applicants for interviews.
South Puget Sound Habitat for Humanity values a diverse and inclusive workplace and strongly encourage applications form individuals of all backgrounds, including those historically underrepresented.
South Puget Sound Habitat for Humanity is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, disability status, religion, national origin or any other basis prohibited by applicable law.
Updated: September 2025
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