At City Line Bar & Grill, we believe that delivering an exceptional guest experience starts with a strong, collaborative team.
We are dedicated to quality, creativity, and the seamless execution of great food and drinks. If you thrive in a fast-paced setting, value mutual support, and are ready to contribute your best every day, you'll fit right in.
We offer competitive pay, excellent benefits, and a commitment to providing real opportunities for growth. Come be a valued member of our crew and help us keep the good times rolling!
Position Summary
As a server, you will be responsible for providing customers with an exceptional dining experience. Duties will include taking food/drink orders, answering menu questions, serving food, and ensuring customers have everything they need to enjoy their meals. You will work in close collaboration with both front and back-of-house personnel to achieve the highest level of customer service.
Essential Functions
- Interact with guests in a friendly and positive manner
- Ability to take food and drink orders from customers accurately and efficiently
- Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
- Process guest orders to ensure all items are prepared correctly and on a timely basis
- Pick up and deliver orders to patrons; supply proper condiments and accompaniments
- Use the restaurant's POS to ring in guest orders
- Collect payments from customers
- Answer customer questions about the menu, with the ability to make recommendations
- Prepare and break down restaurant tables
- Adhere to sanitations, safety, and alcohol beverage control policies
- Promptly address customer service issues and refer customers to management when necessary
- Assist with special events or other projects as needed
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Assist host by answering phones to take reservations, to go orders, and by greeting, seating, and thanking guests
Additional Responsibilities
- Adhere to grooming and appearance standards consistently
- Stay updated on current menu choices, specialities and deviations
- Perform basic sidework tasks as needed or directed by supervisor
- Help food preparation staff when needed
- Assist host by answering phones to take reservations or to-go orders, and by greeting
- Collaborate with other restaurant servers and kitchen/bar staff
Training and Experience
- Must be able to pass the Responsible Service of Alcohol Test with a score of 90% or better
- Must have or be able to obtain State applicable health and/or alcohol compliance card
- Proven restaurant serving or hostessing experience a plus
- High school diploma; previous food safety training considered a plus
- Must be of legal age according to State regulations to serve alcohol
Skills and Knowledge
- Basic reading and writing skills are required
- Basic mathematical skills to make change
- Hands-on experience in cashier duties
- Knowledge of workplace safety and food handling procedures
- Must be able to suggestively sell food and beverage items
- Basic computer skills
Competencies and Personal Characteristics
- Customer-oriented approach and strong communication skills
- Ability to work well with other teammates while maintaining a positive attitude
- Excellent people skills
- Problem-solving and decision-making skills
- Multi-task oriented
- Ability to work in a fast-paced environment
Environment and Physical Demands
- Must be able to walk and stand during the entire shift
- Continuously reach, bend, lift, carry, stoop, and wipe
- Must be able to safely lift and easily maneuver trays of food weighing up to 20 pounds
- Frequent washing of hands
- Hazards include, but are not limited to, cuts, slipping, tripping, falls, and burns
The pay range for this role is:15.50 - 15.50 USD per hour(City Line)
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