At Root, we're on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.
We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitments to research, experimentation, and disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision.
Description
As a Correspondence/Mail specialist, you'll play a critical role in enforcing the fundamental fairness on which our company was founded. You'll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. You'll be performing daily mailroom operations, which includes but not limited to preparing and scanning a high volume of documents within the established guidelines and procedures.
*This Role is fully onsite in Columbus, Ohio*
Salary: $44,000
Responsibilities
- Opens, sorts and delivers incoming correspondence to appropriate internal departments
- Assembles and prepares generated outbound mail
- Maintains and records inbound and outbound mail via certified mail, including mail sent FedEx or UPS
- Preparing and scanning paper documents according to directions and specifications
- Utilize scanner to scan a variety of documents that vary in paper sizes
- Daily maintenance/cleaning of the scanner to ensure image quality and functionality
- Assist team members with document preparation and indexing
- Complete all other tasks as assigned by supervisor/manager
Qualifications/ Requirements
- Ability to work full time in the office required
- 1+ years of experience in an office environment
- High school diploma/GED required
- Must be able to lift 10-30lbs
- Attention to detail and accuracy
- Have proficiency and skill using a computer and scanner systems
- Ability to troubleshoot computer issues/problems
- Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
- Strong written and verbal communication skills
- Communicates and collaborates effectively in a matrixed environment
- Ability to handle ambiguity and quickly adapt when changes occur
- Able and willing to follow company policies and procedures
- Ability to approach problems with an open mind
- Flexibility and comfortable handling multiple different tasks at once
Additional Job Description
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We're happy to talk it through
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