About Us
Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond's Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.
The Role
You'll be the point person for ensuring our e-commerce customers receive the right products, on time, and with a great experience — including resolving customer issues directly and maintaining accurate warehouse inventory. You will work closely with both the warehouse team (for inventory and logistics) and the e-commerce/marketing team (to support campaigns, launches, and customer promises).
This role is ideal for someone who thrives in a fast-paced environment, enjoys leading by example, and wants to grow with a scaling e-commerce business.
Key Responsibilities
- Lead daily e-commerce fulfillment operations for Hammond's and Lolli & Pops online orders
- Pick, pack, and ship customer orders accurately using Shopify and ShipStation
- Set pace and structure for fulfillment team; directly manage 1–8 pickers depending on season
- Serve as customer point of contact for escalated order issues (incomplete orders, substitutions, etc.)
- Partner with warehouse leadership to ensure inventory accuracy, cycle counts, and timely replenishment
- Collaborate with the e-commerce & marketing team to align fulfillment with promotions, campaigns, and service standards
- Monitor workflow and make adjustments to meet daily order volume targets
- Train and coach seasonal staff on fulfillment processes and standards
- Ensure safe, clean, and organized work areas that meet food handling and warehouse standards
Qualifications
- Warehouse fulfillment experience (required)
- Customer-facing experience in a retail or e-commerce setting (required)
- Familiarity with Shopify and ShipStation strongly preferred
- Experience with ERP systems (Sage, NetSuite, etc.) a plus
- Strong communication and problem-solving skills with customers and cross-functional teams
- Ability to lift 50 lbs and be on your feet for extended periods
- Comfortable working solo in slower seasons and leading a team of 6–8+ during peak
- Detail-oriented, organized, and reliable under tight deadlines
Schedule
- Standard weekday hours (on-site in Denver)
- Overtime and occasional weekend work during Q4 and other peak seasons
Growth Opportunity
This role offers a pathway to expanded leadership and process ownership as Ampersand Brands' e-commerce business grows.
Why You'll Love Working Here
- The chance to lead not one, but two iconic brands — with very different but equally lovable personalities.
- A small, scrappy team that punches above its weight.
- A culture rooted in thoughtfulness, creativity, and joy.
The pay range for this role is:22 - 22 USD per hour(Hammond's Candies)
PIac78d54735cc-37437-38596513
