About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.
We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
About the position:
This is an exciting new position with our tech team that would focus on development, optimisation and ongoing evolution of retail products, driving strong commercial outcomes and delivering exceptional customer experiences.
Key Responsibilities include:
- Lead the delivery, performance and continuous improvement of a new hybrid retail model that expands access to the Cullen experience.
- Own the end-to-end customer journey across this initiative, ensuring it aligns with Cullen's values of personalisation, elegance and innovation.
- Collaborate closely with software engineers to shape, refine and deliver application changes that support an elevated client experience.
- Act as the key driver and project manager for the digital retail experience — coordinating timelines, dependencies and deliverables across internal teams and external partners.
- Translate customer insights into structured, actionable briefs for engineering, design and marketing teams.
- Use journey mapping and experience design tools (such as Miro or Figma) to articulate ideas and align stakeholders.
- Analyse performance data and customer behaviour to identify areas for improvement and support evidence-based decision-making.
What are we seeking?
- Demonstrated experience in product management or customer experience leadership, ideally within a digital or hybrid environment.
- Proven track record of working collaboratively with software engineering teams to shape and deliver digital products.
- Strong project management skills with the ability to drive timelines, manage priorities and coordinate multiple stakeholders.
- Experience in mapping and improving customer journeys across both digital and physical touchpoints
- Data fluency; confident analysing performance metrics to support product decisions.
- Proven ability to thrive in dynamic, growth-oriented settings with cross-functional teams and evolving priorities.
- High attention to detail and ability to think strategically about both short and long term outcomes
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:
- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family / friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
Agencies, thanks for thinking of us - but we have this one covered!
Compensation details: 125000-145000
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