We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are looking for a dedicated and empathetic Virtual Customer Care Associate to join our dynamic Customer Support team. As the first point of contact for our customers, you will play a key role in ensuring their inquiries and concerns are addressed with efficiency, professionalism, and in alignment with our company values. This is an hourly, full-time position requiring exceptional communication skills in English. If you're passionate about delivering world-class customer experiences, we'd love to have you on board.
What You'll Do
- Provide prompt and courteous responses to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer concerns by identifying problems, troubleshooting, and providing effective solutions.
- Escalate more complex issues to the appropriate internal teams when necessary, ensuring timely resolution.
- Maintain a thorough understanding of company products, services, and processes to efficiently assist customers.
- Document customer interactions and update records accurately in the system.
- Proactively identify recurring customer issues and suggest improvements to enhance the overall customer experience.
- Adhere to customer service policies, quality guidelines, and performance metrics.
- Foster positive relationships with customers to promote loyalty and satisfaction.
Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Ability to remain calm and professional in high-pressure or challenging situations.
- Previous experience in customer service, contact centers, or similar roles is preferred.
- Proficiency with customer support software, CRM tools, and basic computer applications.
- Highly organized with strong attention to detail.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as needed.
- Reliable internet connection and a quiet, dedicated workspace for remote work.
The pay range for this role is:19.20 - 34.18 USD per hour(Remote (Cranston, Rhode Island, US))
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