We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Telechat professional. This remote, work-from-home position is an excellent opportunity for someone with strong communication skills and administrative capabilities. As a key part of our administrative team, you will help drive seamless communication and operational support while ensuring exceptional customer interactions. The position is full-time and paid on an hourly basis, offering flexibility and a chance to contribute from the comfort of your home.
What You'll Do
- Answer and respond to inbound calls, chats, or messages while maintaining professionalism and efficiency.
- Provide high-quality customer service by addressing inquiries and resolving issues in a timely manner.
- Communicate effectively with team members or other departments to relay critical information.
- Document all interactions accurately in the appropriate systems and maintain detailed records.
- Follow up on customer requests or correspondence as needed to ensure resolution and satisfaction.
- Adhere to company policies, protocols, and guidelines regarding communication or sensitive information handling.
- Contribute to administrative tasks or projects as part of the wider departmental efforts.
Qualifications
- Fluency in written and spoken English with excellent communication skills.
- Previous experience in customer service, telecommunication, or administrative roles preferred.
- Ability to work effectively in a remote environment with minimal supervision.
- Strong organizational skills and attention to detail.
- Proficient in using digital tools and communication platforms (e.g., Microsoft Teams, Zoom, or CRM systems).
- Reliable internet connection and a dedicated workspace for remote work.
- Availability to work full-time, adhering to designated schedules and time zones as required.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:19.61 - 34.51 USD per hour(Remote (Eau Claire, Wisconsin, US))
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