We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a dedicated and customer-focused Remote Customer Support Chat Agent to join our Customer Support team. In this hourly, full-time position, you will provide responsive and professional assistance to customers through live chat. As the first line of contact, you will help maintain exceptional customer satisfaction by resolving inquiries efficiently and empathetically, all while working from the comfort of your home. If you thrive in a fast-paced environment and enjoy building relationships through exceptional communication, this role is perfect for you.
What You'll Do
- Respond promptly to customer inquiries via live chat with professionalism and a positive attitude.
- Identify and troubleshoot customer issues, providing timely and accurate resolutions.
- Escalate complex customer concerns to appropriate departments while ensuring a smooth handoff.
- Log interactions and maintain accurate records using the company's CRM system.
- Provide product and service information to existing and potential customers.
- Collaborate with the customer support team to share feedback and improve processes.
- Maintain knowledge of company policies, procedures, and updates to ensure consistent and reliable support.
- Deliver excellent service while adhering to performance metrics, including response time and customer satisfaction scores.
Qualifications
- Fluency in English, both written and verbal, with excellent communication skills.
- Previous experience in a customer service or support role, preferably in a chat-based setting.
- Ability to type quickly and accurately while engaging with multiple customers simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficient in using customer support platforms or CRM tools (e.g., Zendesk, Salesforce).
- Dependable internet connection and a quiet, distraction-free workspace.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, if required.
- Self-motivated with the ability to work independently in a remote environment.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:17.81 - 38.91 USD per hour(Remote (Rapid City, South Dakota, US))
PI123aebbda104-37437-38535793
