fdd0d896f994-37437-38519623

Mammoth DS, Inc • 94080 • 6h ago

Atlas Data Storage is revolutionizing the field of information technology by innovating DNA Data Storage solutions. At Atlas we are developing a massively parallel high-throughput semiconductor based information storage technology by leveraging the unique properties of synthetic DNA. We are seeking a proactive Help Desk / Desktop Support Technician with 2–3 years of on-site IT support experience. This role goes beyond resolving day-to-day technical issues — you will also own the new hire onboarding and IT orientation experience. From day one, you'll ensure every employee has the right technology, access, and training to succeed.

Key Responsibilities

Help Desk / Desktop Support

Provide tier 1 and tier 2 support for Windows and macOS environments (hardware, software, peripherals).
Troubleshoot end-user issues with devices, applications, and printers.
Resolve PC, Mac, and printer connectivity issues (including LAN/WAN and Wi-Fi).
Manage PC and Mac laptop refresh cycles for existing employees.
Install, configure, and maintain operating systems, productivity software, and endpoint security tools.
Document support requests, resolutions, and procedures in the ticketing system.
Support Windows-based lab PCs connected to specialized instruments.
Participate in hardware refresh cycles, inventory management, and IT infrastructure projects.
Support AV systems, including Zoom Rooms, for business meetings.
Educate employees on IT tools and best security practices.
Create documentation and a knowledge base.

IT New Hire Onboarding & Orientation

Prepare and configure laptops, desktops, and mobile devices for new hires.
Set up accounts, permissions, and application access in MS Entra, Office 365, and other enterprise platforms.
Lead IT orientation sessions for new employees, introducing them to company systems, collaboration tools, and security best practices.
Serve as the primary IT contact during an employee's first week to ensure smooth integration.
Support employee offboarding by de-provisioning accounts and recovering equipment.

IT Training & Support

Provide ongoing support during the migration from Google Workspace to Microsoft 365.
Host lunch-and-learn sessions to introduce newly deployed technology.
Deliver user training on IT systems and reinforce security awareness.

Qualifications

2–3 years of professional desktop/help desk support (on-site required).
Proven experience with IT onboarding and new hire orientation.
Strong knowledge of Windows 10/11, macOS, Microsoft 365, Google Workspace, Zoom Rooms, Teams, and SharePoint.
Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, or similar).
Basic understanding of networking (TCP/IP, DNS, DHCP).
Excellent troubleshooting, organizational, and customer service skills.
Strong communication skills; comfortable presenting to groups.
Ability to manage multiple priorities independently.

Preferred Experience & Certifications

2 to 3 years of PC and Mac support in Enterprise Environments.
CompTIA A+, Network+, Microsoft, or Apple certifications.
Experience with MDM solutions (Intune, Autopilot, AirWatch, etc.).
Exposure to ITIL processes and enterprise IT operat

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing and Walking: The employee is frequently required to stand and walk to assist end-users, move between office spaces, and monitor equipment. Prolonged periods of standing or walking may be required during installations, repairs, or troubleshooting tasks.
Lifting and Carrying: The position may require the ability to lift and move equipment, such as computers, servers, printers, and related hardware, weighing up to 50 pounds. Team assistance or lifting aids are available for heavier loads.
Bending and Stooping: The employee may need to bend, stoop, or crouch to access under desks, behind equipment, or within server rooms or equipment racks for maintenance and troubleshooting.
Reaching and Handling: Frequent reaching is required to access and manipulate hardware such as computers, cables, and peripheral devices, both at desk level and overhead.
Dexterity and Fine Motor Skills: The employee must have the ability to use hands and fingers to manipulate and assemble small components and cables, troubleshoot software/hardware problems, and perform routine maintenance on devices.
Vision: The ability to clearly view and analyze computer screens, server configurations, and equipment specifications is necessary. The employee may need to read fine print on hardware labels and technical documents.
Communication: The employee must be able to clearly communicate with users via phone, email, or in person. This includes troubleshooting issues and providing guidance to non-technical users.
Environmental Conditions: This role may require exposure to standard office environments and server rooms, where conditions may include noise, moderate heat, and the occasional exposure to electrostatic discharge (ESD) areas.