About QueensCare
Our Mission
As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.
QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.
About the role
The Rehabilitation Specialist (Rehab. Specialist) reports directly to the Mental Health Manager (MHM). The Rehab Specialist provides direct, community-based mental health services to children, adolescents, Transitional Age Youth (TAY, ages 16-26), and their families facing emotional, behavioral, and psychosocial challenges. Under clinical supervision, the role focuses on building clients' emotional, social, and life skills to enhance resilience, independence, and stability at home, in school, and in the community.
The Rehab Specialist delivers trauma-informed, culturally responsive services that address the social determinants of health, including housing instability, educational access, income barriers, and healthcare navigation. Services are provided individually and in group settings, with a focus on emotional regulation, communication, self-advocacy, and social integration. For TAY clients, additional emphasis is placed on transition planning and connecting to adult systems of care.
The Rehab Specialist works closely with families, schools, and interdisciplinary teams to ensure care coordination, goal alignment, and continuity of services. This position is ideal for professionals committed to equity, youth development, and family engagement in behavioral health.
What you'll do
Rehab Specialist Engagement, Support and Responsibilities
- Provides comprehensive case management and service coordination for eligible clients, linking them to needed medical, educational, social, vocational, and rehabilitative services within the community
- Facilitate individual and group skill-building sessions, focusing on coping strategies, emotional regulation, communication skills, independent living skills, and social integration.
- Develops and implements individualized treatment plans in collaboration with clinical staff, clients, and families.
- Engage and collaborate with families and caregivers to support treatment goals, promote positive relationships, and enhance support systems.
- Participate in multidisciplinary team meetings, clinical supervision, and training to ensure quality care and professional development.
- Coordinate care and collaborate with external partners, such as schools, social services, probation, housing providers, and medical professionals.
- Conducts needs assessments for new clients, collaborating with clinicians to address and meet the family's basic needs. Monitors client progress, updates care plans as needed and conducts follow-up to ensure successful linkage to services and resources.
- Addresses social determinants of health such as housing instability, lack of access to basic needs, and family conflict.
- Support TAY clients in areas such as job readiness, educational attainment, housing navigation, financial literacy, and transition to adult services.
- Assists with appointment scheduling, waitlists, and service requests. Participate in community outreach events (tabling, resource fairs etc.) to increase program awareness.
- Assists in medical insurance enrollment and educates uninsured or underinsured patients on accessing healthcare services.
- Document services and progress accurately and timely, in compliance with clinical and regulatory standards.
- Provides community-based services in-home, school, and other settings as needed. Maintains productivity standards and ensures accurate and timely documentation in electronic health records (EHR).
- Provides crisis intervention and follows reporting protocols as needed.
- Works together with the Health and Faith Partnership Program, Mobile Programs, and Pastoral Care Department to establish connections and facilitate access to services.
- Travel frequently to various partner sites within Los Angeles County.
- Performs other duties as assigned.
Policies and Performance
- Supports and implements the organization's vision, mission, and values.
- Complies with and promotes adherence to organizational policies and procedures.
- Effectively determines priorities and methods to complete daily tasks, ensuring all responsibilities are met promptly.
- Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.
- Fosters and promotes a culture of service excellence and accountability.
- Manages highly sensitive information professionally and ethically. Prepares, reproduces, and distributes data for reports and presentations as needed.
- Attends training and educational sessions as required.
- Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
- Must be willing and able to work at all locations as needed.
Qualifications
EDUCATION
- Bachelor's degree required in Public Health, Health Administration, Social Work, or a related health or behavioral science field. CHW certification preferred
- Bilingual: Spanish required
EXPERIENCE
- Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds.
- Preference of working in related field for 2+ years
KNOWLEDGE
- Knowledgeable about community resources appropriate to the needs of community members.
- Demonstrates proficiency in computer applications such as Zoom, Teams, web-based portals, Microsoft Excel, Power Point, Word, Outlook. E.H.R systems: EXYM, Penelope preferred but not required.
- Promotion of process improvement.
SKILLS
- Works well with children, adolescents, and adults.
- Organizational skills and attention to detail to manage administrative tasks efficiently.
- Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
- Understands which decisions can be made alone and which decisions need to involve others.
- Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties.
- Demonstrates ability and flexibility to work in other areas of the organization as needed.
- Demonstrates excellent communication skills, both oral and written, Spanish required.
- Ability to obtain CPR/First Aid certification and provide standard first aid care.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus. Ability to provide standard first aid care.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.
The pay range for this role is:64,031 - 96,056 USD per year(Hollywood )
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