We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a detail-oriented and customer-focused Chat Support Agent to join our Administrative team. As a Chat Support Agent, you will play a crucial role in providing real-time assistance to customers while ensuring their issues are resolved promptly. This is a full-time, hourly position, perfect for individuals who are excellent communicators and thrive in a fast-paced, service-oriented environment. If you are fluent in English and have a passion for delivering exceptional support, we want to hear from you!
What You'll Do
- Respond promptly to customer inquiries through live chat in a professional and friendly manner.
- Identify and troubleshoot customer issues, guiding them through solutions.
- Escalate issues to relevant departments when necessary while ensuring clear communication.
- Maintain accurate and detailed records of customer interactions, concerns, and resolutions.
- Collaborate with team members to improve overall customer satisfaction and support processes.
- Stay up-to-date with company policies, products, and services to provide accurate information to customers.
- Achieve and maintain performance metrics related to response times, resolutions, and customer satisfaction.
Qualifications
- Fluency in English, with excellent written communication skills.
- Previous experience in customer service, preferably in a chat support role, is a plus.
- Strong problem-solving skills and the ability to work efficiently under pressure.
- Proficiency with chat software and related customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A proactive and empathetic approach to addressing customer needs.
- Availability to work full-time on a flexible schedule, including evenings, weekends, and holidays as needed.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.99 - 36.91 USD per hour(Remote (Farmington, New Mexico, US))
PI88bc312400e4-37437-38480567
