We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a dedicated and enthusiastic Live Chat Agent to join our Customer Support team. As a Live Chat Agent, you will be the front line of communication with our customers, responsible for providing timely and efficient support via live chat in English. This is an offsite, full-time hourly position, offering the opportunity to work remotely while ensuring our customers receive outstanding service. If you enjoy problem-solving, have exceptional communication skills, and thrive in a fast-paced environment, we'd love to have you on our team.
What You'll Do
- Respond promptly to customer inquiries through live chat, ensuring a professional and courteous tone at all times.
- Provide accurate information about our products, services, and policies to assist customers effectively.
- Troubleshoot issues and provide step-by-step guidance to resolve customer concerns.
- Handle multiple live chat interactions simultaneously while maintaining high levels of accuracy and efficiency.
- Escalate complex issues to appropriate departments when necessary, following company protocols.
- Document interactions and maintain thorough and accurate records using internal systems.
- Collaborate with team members to share insights and solutions to improve customer satisfaction.
- Stay updated on product knowledge, company policies, and live chat best practices to enhance your support capabilities.
Qualifications
- Fluent in written and spoken English with excellent grammar and communication skills.
- Proven experience in customer support, preferably in a live chat or online environment.
- Ability to multitask effectively and manage time in a fast-paced setting.
- Strong problem-solving skills and attention to detail.
- Comfortable using customer service software and tools to manage chats and records.
- Reliable access to a quiet, distraction-free workspace and a stable internet connection.
- Demonstrated ability to empathize and maintain professionalism with customers.
- Flexible availability, including evenings or weekends as needed.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:21.70 - 32.60 USD per hour(Remote (Bellevue, Washington, US))
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