We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking an enthusiastic and detail-oriented Customer Care Agent to join our offsite Customer Support team. In this full-time, hourly position, you will play a crucial role in delivering exceptional customer service to our diverse client base. You will handle customer inquiries, resolve concerns, and ensure every interaction is a positive experience. If you thrive in a collaborative environment and have strong communication skills in English, we'd love to hear from you!
What You'll Do
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer concerns and issues by providing accurate information and tailored solutions.
- Assist customers in troubleshooting product or service-related challenges.
- Document all interactions in the company's CRM system to ensure accurate records.
- Collaborate with internal teams to address complex customer issues effectively.
- Stay updated on company policies, procedures, and product/service offerings.
- Maintain a customer-centric attitude while meeting or exceeding performance metrics.
- Contribute to the continuous improvement of customer experience by providing feedback and suggesting process enhancements.
Qualifications
- Proven experience in a customer support role, preferably in a remote or offsite capacity.
- Fluent in English, with excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with customer service tools, CRM software, and virtual communication platforms.
- Ability to work independently and in a fast-paced, team-oriented environment.
- High attention to detail and organizational skills.
- Availability for a full-time hourly schedule, which may include weekends or holidays.
- Empathy, patience, and a commitment to providing a high standard of customer care.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:19.20 - 32.99 USD per hour(Remote (Cranston, Rhode Island, US))
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