We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a motivated and detail-oriented Tele Chat Support Agent (Offsite) to join our Administrative department. This is a full-time, hourly role where you will provide exceptional customer service through chat-based interactions. If you have strong written communication skills in English and are looking for an opportunity to work remotely in a dynamic and customer-focused environment, this position could be the perfect fit for you.
What You'll Do
- Provide prompt and professional responses to customer inquiries via chat.
- Resolve customer issues and escalate complex queries to the appropriate departments when necessary.
- Maintain accurate records of customer interactions, ensuring data integrity and confidentiality.
- Assist customers with product or service information, technical support, and general troubleshooting.
- Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
- Collaborate with team members and report feedback to improve processes and the overall customer experience.
- Adapt quickly to new tools, technologies, and updates in company protocols.
Qualifications
- Strong written communication skills in English with a focus on clarity, grammar, and professionalism.
- Previous experience in customer service, preferably in a chat support environment.
- Ability to multitask efficiently and manage time effectively in a high-volume work setting.
- Proficient in using chat or support software and basic office tools like spreadsheets and word processors.
- Detail-oriented with the capability to handle sensitive information responsibly.
- Self-motivated and able to work independently in a remote setup.
- Availability to work full-time with a flexible schedule if needed, including weekends or evenings.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.99 - 34.91 USD per hour(Remote (Moscow, Idaho, US))
PIaacffcfdcc07-37437-38480579
