We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a dedicated and customer-focused Customer Assistance Agent (Offsite) to join our Customer Support team. In this hourly, full-time position, you will play a critical role in ensuring customer satisfaction by addressing inquiries and providing solutions remotely in English. This is an excellent opportunity for someone with strong communication skills and a passion for helping others.
What You'll Do
- Respond promptly to customer inquiries via email, chat, or phone in a professional manner.
- Resolve customer issues effectively by identifying their needs and providing appropriate solutions or escalating complex cases as necessary.
- Maintain accurate and detailed records of customer interactions in the company's CRM system.
- Collaborate with other team members and departments to resolve escalated issues and ensure customer satisfaction.
- Proactively identify opportunities to improve customer support processes and suggest innovative solutions.
- Stay up-to-date on company products, services, and policies to provide accurate and relevant assistance.
- Meet individual and team key performance metrics (KPIs) for customer service quality and response time.
Qualifications
- Proficiency in English, with excellent written and verbal communication skills.
- Previous experience in a customer support or service role is highly preferred.
- Strong problem-solving abilities and the capability to handle challenging customer situations with empathy and professionalism.
- Ability to work independently in a remote environment while staying engaged with the team.
- Comfortable using standard office communication tools and CRM platforms.
- Exceptional organizational and time-management skills.
- Reliable high-speed internet connection and a distraction-free remote workspace.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.19 - 34.91 USD per hour(Remote (Findlay, Ohio, US))
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