We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
As a Home Office Chat Agent within the Administrative department, you will serve as the first point of contact for customers and clients through chat communication. This hourly, full-time role allows you to work remotely from the comfort of your home, responding effectively to inquiries and providing exceptional customer support. If you have a passion for clear communication and problem-solving in English, this position offers the perfect opportunity to showcase your skills while maintaining work-life balance.
What You'll Do
- Respond to customer and client inquiries in a timely and professional manner through chat platforms.
- Resolve customer issues by providing accurate information and efficient solutions.
- Maintain thorough knowledge of company products, services, and policies to assist customers effectively.
- Document customer interactions and escalate issues as needed to the appropriate departments.
- Meet or exceed performance metrics, including response times and customer satisfaction levels.
- Collaborate with team members and supervisors to continuously improve processes and customer service strategies.
- Stay updated on product updates, promotions, and organizational developments to maintain accurate communication.
Qualifications
- Proficiency in written English with excellent grammar and spelling skills.
- Strong communication and interpersonal skills to handle customer interactions professionally.
- Ability to work remotely in a quiet and distraction-free environment.
- Reliable access to high-speed internet and necessary hardware, such as a computer and headset.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and ability to learn new software quickly.
- Previous experience in customer service, remote work, or administrative roles is preferred but not mandatory.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:21.90 - 41.91 USD per hour(Remote (Pearl City, Hawaii, US))
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