The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.
As a Customer Success Engineer, your goal is to make our customers happy and productive, and to always communicate with empathy and respect. You will work collaboratively with sales, product, and engineering to set a high standard for how we serve our customers. We deeply value high-quality customer experience, and view it as necessary for our long-term success.
Responsibilities
- Perform the Onboarding of our solutions with our customers
- Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects
- Collaborate with our Sales team to manage renewals and expansions
- Update all information in our CRM and communicate all updates with our customers
- Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Study customer insights and help them understand what happened: every day you will be expected to access and check all insights from the last 24h
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenc
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Requirements
- 2+ years of experience in a customer-facing technical role, preferably in the industrial sector.
- 2+ years of proving experience handling customer needs under pressure with diplomacy, and tact.
- Bachelor's degree in Engineering, or a related field. Mechanical or Electrical Engineering is preferable
- Strong communication and negotiation skills
Bonus Points
- Experience in industrial fields, reliability, and maintenance
- Experience with SaaS B2B applications, Hubspot, and/or other CRM
- Previous experience working in manufacturing plants or Engineering fields
- Located in Atlanta or the greater metropolitan area
Competitive salary and stock options
Premium Medical, Dental and Vision Coverage
PTO: 15 days of paid annual leave
Long-term: Earn a trip anywhere in the world every 4 years
Optional fully funded Portuguese / Spanish courses
Day off during the week of your birthday
401(k) Employee Plan
Gympass, access to a large selection of gyms and trainings
Sports Incentive: Monthly bonus if you practice activities
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