Director of Practice Management
Owosso-MI-48841-United States
JOB SUMMARY
Responsible for all hospital owned practices. Responsible for all aspects of practice development including, regulatory requirements, productivity bench marking, managed care concerns and business growth. Responsible for operational management of day-to-day practice concerns including staff recruitment, development, and education. Responsible for service line growth planning, and project oversight of new services development and launch. Provides leadership to ensure employee engagement and patient service experience are prioritized and continuously improved. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
JOB RELATIONSHIPS
Responsible To: Associate Vice President of Practice Management
Workers Supervised: Practice Managers
Inter-Relationships: Works directly with AVP of Practice Management, and
MMA Managers. Acts as a liaison between departments of Memorial Healthcare and Memorial Medical Associates, internal and external customers.
PRIMARY JOB RESPONSIBILITIES
- Plan, organize and assist in directing the overall service operation (for all hospital-owned practices).
- Participate in development of strategic goals and objectives for MMA, including budgeting, mentoring, and directing the oversight and development of MMA Operations Managers.
- Negotiates and initiates provider employment agreement renewals.
- Works closely with the Provider Recruitment Coordinator to identify perspective provider talent.
- Responsible for implementation and achievement of Payer of Performance Program.
- Assist with planning of physician quarterly administrative meetings in order to keep MMA Providers apprised of current business developments, provide a forum for discussion and resolution of common concerns, and promote organizational consistency and cohesiveness within the medical group.
- Meet regularly with physicians and mid-level providers to discuss practice concerns, staff concerns, revenue enhancement/expense reduction opportunities and business development concerns.
- Standardize business operations and clinical processes to achieve best practice.
- Oversight of orientation for incoming providers.
- Oversight of orientation for all MMA supervisory staff and MMA support staff.
- Maintains advanced skills in all areas of Medical Practice Management through continuing education.
- Monitor physician and mid-level provider productivity.
- Improve and refine current services and promote new business services as appropriate.
- Demonstrate ability to resolve conflicts and problems effectively and timely, including facilitating patient and physician complaint resolution.
- Coordinate multiple projects simultaneously.
- Enhances operational effectiveness, emphasizing employee engagement, cost containment and high-quality patient experience and patient care.
- Responsible for developing and maintaining compliance with budget and productivity goals.
- Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
- Other duties as assigned.
JOB SPECIFICATIONS EDUCATION
- Bachelor’s Degree required or completion within 1 year of employment.
- Master’s Degree in Healthcare Administration, Business Administration, or Public Health Administration preferred.
EXPERIENCE
1. A minimum of five (5) years’ progressive leadership experience in management or supervision in the ambulatory care setting preferred.
JOB KNOWLEDGE
1. Understanding all aspects of Practice Management including principles of budget development, financial management, service line planning and launch, performance improvement, physician service revenue cycle, and exceptional communication and human resource skills.
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
These physical requirements are not exhaustive and additional job-related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.
- Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.
- Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.
- Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.
- Speaking/Hearing: Ability to give and receive information through speaking and listening.
ESSENTIAL TECHNICAL ABILITIES
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- Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
ESSENTIAL MENTAL ABILITIES
- Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
- Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
ESSENTIAL SENSORY REQUIREMENTS
- Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
- Able to hear for work-related purposes.
INTERPERSONAL SKILLS
- Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
- Required to remain calm when adversity is encountered.
- Open, honest, and tactful communication skills.
- Ability to work as a team member in all activities.
- Positive, cooperative and motivated attitude.
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