Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
We are seeking a dedicated and service-oriented TeleChat Clerk to join our Customer Support team. In this full-time, hourly position, you will engage with customers through online chat platforms to provide timely assistance, resolve inquiries, and ensure a positive customer experience. As a key ambassador of our support team, your expertise in English and communication skills will contribute to maintaining our high standard of customer satisfaction.
Responsibilities
- Respond to customer inquiries and concerns via chat platforms promptly and professionally.
- Deliver accurate, clear, and concise information to resolve customer issues effectively.
- Navigate and utilize internal tools and systems to track, document, and manage support interactions.
- Assist customers with product information, account troubleshooting, and related queries.
- Collaborate with team members to address complex issues and escalate cases when necessary.
- Identify common customer pain points and report feedback to improve processes and services.
- Maintain a high level of professionalism and empathy in all interactions.
- Meet daily and weekly performance metrics related to response time, resolution rate, and customer satisfaction.
Qualifications
- Proficiency in written English with exceptional communication skills.
- Previous experience in a customer support or chat-based role is preferred.
- Strong typing skills with attention to detail and accuracy.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Problem-solving mindset with a focus on delivering excellent customer service.
- Comfortable using chat software and associated technologies.
- Flexibility to work various shifts, including weekends and holidays, as needed.
The pay range for this role is:70,000 - 85,000 USD per year(Remote (Oklahoma City, Oklahoma, US))
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