Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
About The Role
We are seeking a motivated and customer-focused Client Support Agent to join our dynamic Customer Support department. This is a fully remote, full-time hourly position perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional client experiences. As a Client Support Agent, you will be a critical part of the team, ensuring customers receive prompt, efficient, and informative support in English.
What You'll Do
- Respond to customer inquiries promptly and professionally via email, chat, or phone, ensuring a high level of customer satisfaction.
- Troubleshoot and resolve customer issues with a focus on providing clear and effective solutions.
- Maintain detailed and accurate records of customer interactions and transactions within the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Identify and report recurring customer concerns or feedback to improve processes and enhance client experience.
- Stay updated on company products, services, and procedures to provide accurate information to customers.
- Contribute to team goals by meeting or exceeding individual performance metrics, such as response times and customer satisfaction scores.
Qualifications
- Proven experience in a Customer Support or Client Services role, preferably in a remote setting.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Tech-savvy with proficiency in using customer support tools and CRM software.
- Highly adaptable and able to handle high-pressure situations with professionalism.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work full-time hours in a remote environment, including flexibility to work shifts as required by the team.
The pay range for this role is:23.19 - 35.60 USD per hour(Remote (Jacksonville, North Carolina, US))
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