Patient Access Specialist - Clinic
Kenosha-WI-53140-United States
Patient Access Specialist Responsibilities:
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.
- Schedules, reschedules and cancels patient appointments
- Executes pre-arrival registration by adhering to registration standards
- Accurately identifies and enters patient’s insurance coverage
- Performs check-in/check-out functions for patient appointments
- Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
- Manages and resolves assigned departmental WQs
- Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team.
- Performs manage care referrals and prior-authorizations functions
- Proficient use of healthcare software utilizing established standards
Patient Service Navigator Lead Requirements:
- High School or Equivalent (GED)
- 6 months – 1 year
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
- Experience in a healthcare business or receptionist environment.
- Excellent computer and customer service skills.
- Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
- Familiarity with the internet, email and Microsoft Office.
- Effective written and verbal communication skills required.
- Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
- Experience in patient registration, insurance verification and health insurance plans.
Salary Range: $17.00 to $25.25/hr (based on experience)
- Night and evening shift differential
- Lead differential
Benefits:
- Medical, dental and vision benefits available
- 403(b) company match available
- Tuition reimbursement
- Employee discount program
- Competitive PTO
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