Our Women's Shelter is GROWING!! We are searching for a Lead Certified Peer Support Worker to join the team.If you are trauma-informed and resonate with our core values – Community, Ownership, Respect, Empowerment, Integrity and Quality – we can't wait to hear from you!
ON-SITE SCHEDULE
Full-time position with benefits. All schedules may include weekends, evenings, days based on assignment and may be subject to change to meet the needs of the shelter.
BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:
- Generous Paid Holidays
- Employee Recognition Program
- Paid Time Off & Paid Sick Days
- Free Preventative Services & Wellness Rewards
- Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
- Health Savings Account & Flexible Spending Account
- Life + Disability options
- Employee Assistance Program
- Telemedicine & Concierge Services
- 401(k) Retirement Plan
- Voluntary Pet Insurance and other optional benefits for additional peace of mind
- Tuition Reimbursement Program for qualifying degrees
OBJECTIVE AND POSITION SUMMARY
The Lead Certified Peer Support Worker provides leadership and support to the Housing Support Specialist team at Womens Housing Navigation Shelter. This role ensures the consistent delivery of high-quality, client-centered housing support services, including Rapid Rehousing and Transitional Housing programs. The lead coordinates day-to-day operations, assists with complex cases, fosters team development, and oversees some administrative functions such as reporting, compliance tracking, and communication with leadership. This position promotes trauma-informed practices, upholds shelter standards, and supports clients' transition to permanent housing through direct service and team leadership.
Some duties may include, but are not limited to
- Assisting staff with complex cases, interventions, creative housing solutions, de-escalation, client emergencies and referrals.
- Foster relationships with housing partners, landlords, and community resources alongside team members.
- Participating in case conferencing, multidisciplinary meetings, and community coalition activities.
- Preparing summaries, data reports, and success stories for leadership and funding partners.
- Performing direct services as needed, conducting intake assessments and assisting clients in developing individualized housing plans.
SUPERVISORY RESPONSIBILITIES:
- Provides day-to-day guidance, coaching, and support to the supportive housing team, to include, but not limited to, the Housing Support Specialists and Caseworkers.
- Leads daily team huddles, ensuring effective communication of priorities and updates.
- Provides mentorship and support to Housing Support Specialists, modeling best practices in client engagement and documentation.
- Monitors team caseloads, ensuring appropriate distribution and timely service delivery.
- Assists Program Supervisor with onboarding, training, and coaching new staff members.
SPECIALIZATIONS
- Proficiency in peer support practices, case management, and housing program operations.
- Skilled in supporting individuals and families impacted by trauma, mental health issues, or homelessness.
- Strong leadership, mentoring, and team-building skills.
- Expertise in maintaining program compliance and delivering services within Rapid Rehousing and Transitional Housing guidelines.
- Ability to navigate local housing markets, rental programs, and landlord relations.
- Familiarity with shelter-based operations, crisis response, and safety protocols.
- Skilled in data tracking, reporting, and quality assurance activities.
MINIMUM QUALIFICATIONS AND COMPETENCIES
Education/Background
- Certified Peer Support Worker required.
- A Bachelor’s degree, preferred or a combination of a minimum of six years of work experience and education will be considered.
- Minimum two years of experience in housing, case management, or social service delivery.
- Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable.
- Valid driver’s license and ability to travel locally as needed.
Other Competencies
- Strong understanding of trauma-informed care principles and a commitment to applying them in practice.
- Ability to work effectively with diverse populations and demonstrate cultural competency.
- Excellent communication, problem-solving, and organizational skills.
- Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment.
- Proficiency in basic computer applications, including Microsoft Office and client management software.
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