Job Overview:
We’re looking for a hands-on Business Operations Manager to be both a player and coach in delivering daily
excellence and acting as a change agent to drive process improvements in the invoicing, accounts receivable, accounts payable and other business process activities of our fast-growing services business.
The ideal candidate is resourceful, detail-oriented, and thrives in a dynamic environment. You’ll support business operations by performing key business process activities, coaching others on who perform the same or related activities and working cross-functionally to drive end-to-end business process and data improvements. Projects may include accelerating the speed of high-quality invoicing, driving upstream improvements in service call time tracking and inventory data quality, and driving automation opportunities both internally and with our customers.
Our Benefits Include:
- Medical, Dental, Vision coverage available
- 401(k) Plan
- Company paid life insurance
- Paid Vacation & Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program (EAP)
Responsibilities:
- Manage day-to-day administrative operations for invoicing, customer portal information management, accounts receivable, and accounts payable
- Work cross functionally to design and deliver end-to-end business process improvements to streamline workflow and enhance customer experience
- Deliver daily reporting of key process health indicators
- Execute transactions and improve data quality as part of the overall team capacity
- Collaborate with internal departments and the General Manager to ensure alignment across dispatch, inventory management, customer-facing technicians, procurement, and other administrative functions
- Perform other administrative duties as assigned
Qualifications:
- Proven experience driving process improvements as an Office Manager, Administrative Coordinator, or similar role.
- Strong understanding of Invoicing, Accounts Receivable, Accounts Payable processes and financial documentation.
- Experience operating in a service-oriented business is strongly preferred
- Track record of driving business process and data improvements
- Excellent organizational and multitasking skills with high attention to detail.
- Strong problem-solving abilities and an ability to work independently.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Excel
- Experience with data entry is a plus.
PI276619923
