The Branch Operations Manager is responsible for overseeing the daily activities of the branch, managing all staff members (excluding outside sales), ensuring adherence to policies and procedures, and identifying opportunities for process improvements. This position requires a collaborative leadership style and a dedicated focus on delivering excellent customer service.
Essential Functions:
- Oversee business operations; set daily/weekly, monthly objectives and communicate them to employees.
- Organize workflow by assigning responsibilities and preparing schedules.
- Manage warehouse operations; ensure effective employee relations and ensure all products are assembled in accordance with product specifications.
- Adhere and enforce all safety guidelines and company standards.
- Work with cross functional teams such as sales, production, purchasing, accounting, and quality.
- Work directly with customers regarding reconciliations, assuring order are filled correctly and timely.
- Submit Reports on production and sales while maintaining inventory levels and product purchases.
- Communicate with management for needs on equipment, inventory, manpower/hiring, employee protected leave, payroll, and other senior branch management needs.
Education:
- Associate or bachelor’s degree preferred with a minimum of 5 years’ experience in a production environment.
Skills & Abilities:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Prior experience in managing a team of employees.
- Developed leadership, communication, and interpersonal skills.
- Experience in managing and negotiating with suppliers.
- Process Improvement
- Self-motivated with a result-driven approach.
- Experience with hose and rubber distribution a plus.
- Experience in operating business within budget.
- Familiar with ERP systems (preferably Prophet 21)
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