Compensation: CAD $65K to $75K base, variable compensation + equity
About Blue J
Blue J is the leading solution in generative AI for tax experts. We’re a B2B SaaS company whose customers are accountants and lawyers, and our AI-tax research software is the best in the market.
We are racing ahead with an exciting product development roadmap to continue to delight our customers and to ensure that our users can generate the very best possible tax research answers in the service of their clients in record time.
Since launching our flagship Generative AI product, we have blown past our revenue targets quarter over quarter, and are looking for a Customer Success Manager to help us scale. We’ve also just announced our
$122M USD Series D funding and are looking for someone to help drive our growth, scale our efforts, and seize new opportunities in this exciting phase!
A Note on Location
This is a hybrid role based in Toronto, with the preference for being on-site 3 days per week. All candidates must be eligible to work in Canada.
We’re intentional about in-person collaboration, not because we have to be, but because we believe there’s real value in it. Whether it’s spontaneous whiteboard sessions, monthly team gatherings, or company-wide socials, we’re building a culture where connection is energizing and showing up in person feels like something you want to do, not something you’re obligated to do.
The Opportunity
We’re looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J.
Our ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J’s expansion. You understand how helping customers meet their usage goals plays into customer success and retention, and you’re excited about doing whatever you need to do to ensure your accounts have what they need for success.
We’re looking for someone curious and collaborative with a knack for sales and growth, and who is excited about playing a key role in supporting Blue J as we scale! You'll get to work closely with and learn from our amazing team, see the direct impact of your work in a rapidly growing company, and be front and centre in the world of Generative AI for professional services. If this sounds like you, we can’t wait to meet you!
What You’ll be Doing
- Managing a portfolio of accounts and becoming a trusted advisor to customers
- Achieving identified revenue and growth targets
- Proactively reaching out to cultivate relationships with clients & decision makers to ensure retention and promote expansion
- Establishing and measuring customer goals
- Working closely with the sales team to identify expansion opportunities
- Becoming a product expert and addressing customer inquiries
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
- Maintaining a regular cadence of communication with customers
- Identifying risk of churn within your portfolio and taking action to alleviate it
What You Offer Blue J
- 1-3 years in customer success or sales roles. Any experience focused on relationship management and revenue retention/expansion is a plus
- Exceptional presentation, written and verbal communication skills
- Demonstrated ability to manage a book of business independently
- Strong organizational, analytical, and Project Management skills
- Ideally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential
What We Offer You
- An incredible opportunity to be an early team member at a rapidly growing company. We’re building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it.
- We’re big on connection, whether it’s spontaneous whiteboard sessions, monthly get-together or company-wide socials, we’re building a culture where collaboration is energizing, and showing up in person feels like something you want to do, not have to do.
- We’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success.
- We care about you as a whole person. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your family.
- We’ve got an amazing team. We’re mission-driven and motivated by success, but we’re friendly, we’re collaborative, and we care about each other.
- We’ve got all the start-up perks you’d expect, and are intentionally building a culture where you can pickleball if you want, feel safe to be yourself at work, and watch your career grow because your team has invested in you.
The Core Values that Define Our Culture
- We are customer-focused
- We put the team interest before self-interest
- We are pleasant and playful
- We are open to better ideas
- We deliver on our promises
- We solve the toughest problems
What to Expect in the Interview ProcessWe anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
Interview Process- Step 1: Chat with Lavita, our Talent Acquisition Manager
- Step 2: Meet Mat, our VP of Customer Success and Leah, a Senior Customer Success Manager on the team
- Step 3: Present a case study to Mat and Sean, our Chief Revenue Officer
- Step 4: Wrap up with Ben, our CEO
We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.
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