Description:
Please note that this position is being hired by Tube Tech LLC, a distributor of Bodorlaser. Bodorlaser is not the employer. While both Bodorlaser and Tube Tech will participate in the interview process, all hiring decisions will be made exclusively by Tube Tech.
Company Overview
At Tube Tech LLC, we are proud partners with global leaders in laser technology and metal fabrication machinery, offering best-in-class solutions in tube bending, laser cutting, cobotic welding, and automated production cells. Based in Fort Wayne, Indiana, we provide machinery, tooling, field support, and training across the U.S. With a strong commitment to innovation, precision, and customer service, our team ensures that every customer receives expert support — from installation to after-sales service.
Position Summary
As a Field Service Engineer with Tube Tech, you will be the face of our technical excellence, providing critical onsite and remote support for advanced laser and fabrication systems. This position requires a proactive problem solver who can work independently, diagnose complex issues, and deliver outstanding service to customers in manufacturing environments.
Key Responsibilities
? Serve as the primary technical support representative for Tube Tech's equipment installations and customer service needs.
? Troubleshoot, repair, and maintain laser cutting, tube bending, and automated machinery in the field.
? Perform system installations, upgrades, and routine maintenance at customer sites.
? Interpret mechanical and electrical schematics to assist in repairs and installations.
? Deliver on-site and virtual customer training on proper machine usage and safety protocols.
? Provide technical feedback to improve machine performance and customer satisfaction.
? Assist in live demonstrations and test cuts for potential clients.
? Collaborate with engineering teams and international partners for escalated support needs.
? Attend industry trade shows, demo events, and Tube Tech-sponsored showcases.
? Maintain detailed service logs and submit timely service reports and expense records.
Qualifications
Required:
? Associate degree or higher in Mechatronics, Automation, Mechanical or Electrical Engineering.
? Minimum of 2 years' experience in field service for CNC or laser systems.
? Strong mechanical/electrical troubleshooting skills.
? Clear, professional communication and documentation skills.
? Ability to travel frequently and lift up to 50 lbs.
? Comfortable working independently in non-standard environments.
Preferred:
? Bachelor's Degree in a related engineering field.
? 5+ years of hands-on service experience.
? Familiarity with AutoCAD, SolidWorks, or related engineering software.
? Bilingual (English/Mandarin or Spanish) a plus.
Locations & Travel
Remote work available in: IN, OH, MI, IL, WI, TN, KY, MO, and surrounding Midwest states.
Extensive travel required (75%+).
Benefits & Perks
? Competitive Salary: $70,000 – $100,000+ (DOE)
? Paid Training & Travel Stipends
? Company-paid Medical Insurance
? Dental, Vision & Life Insurance
? 401(k) with Company Match
? Paid Vacation, Sick Days, & Holidays
? Birthday gifts & employee rewards
? Tool Allowance & Field Support Resources
? Professional Development Opportunities
? Opportunities for Advancement in a Growing Company
Requirements:
Required:
? Associate degree or higher in Mechatronics, Automation, Mechanical or Electrical Engineering.
? Minimum of 2 years' experience in field service for CNC or laser systems.
? Strong mechanical/electrical troubleshooting skills.
? Clear, professional communication and documentation skills.
? Ability to travel frequently and lift up to 50 lbs.
? Comfortable working independently in non-standard environments.
Preferred:
? Bachelor's Degree in a related engineering field.
? 5+ years of hands-on service experience.
? Familiarity with AutoCAD, SolidWorks, or related engineering software.
? Bilingual (English/Mandarin or Spanish) a plus.
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