Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager with a Sales Component for the Fairfield Inn/TownePlace Suites Forrest City, AR.
Job Purpose:
Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate, and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans, and objectives, and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
The hotel operations manager is responsible for optimizing hotel performance through operational excellence, guest and associate satisfaction, financial stewardship, and targeted sales initiatives. This role ensures the delivery of consistent brand standards, maximized revenue performance, and a strong return on investment for ownership.
The ideal candidate brings hands-on leadership, a service-first mindset, and an active presence in both hotel operations and local market outreach.
- Manage the Human Resources in the group in order to attract, retain, and motivate the employees; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Develop, recommend, implement, and manage the group's annual budget, business/marketing plan, forecasts, and objectives to meet/ exceed management expectations.
- Implement company programs (company/franchise), develop local programs and procedures, and manage the operations of the group, ensuring compliance with SOPs, safety regulations, and all other federal, state, and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel guests, staff, and company assets.
- Promote an accident prevention program to minimize liabilities and related expenses.
- Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations, and ensure quality service and customer satisfaction.
- Assume the responsibilities of the General Manager in his/her absence.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
This job requires the ability to perform the following:
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing, and interpreting complex activities or information to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance, and keeping the General Manager informed of the general direction.
- Requires highly developed communication skills in leading Ambassadors and in guest satisfaction.
- Must have excellent speech and written skills to communicate with managers, guests, and Ambassadors.
- Must have excellent literacy skills necessary for reports, policies, and procedures.
- Must have vision to visually inspect the hotel.
- Must have mobility to walk through the front and the back of the hotel
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule, including nights, weekends, and/or holidays.
Amazing Benefits At A Glance:
- Team Driven and Values-Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program