Crown is a premier provider of Roofing, Waterproofing, and Electrical services, delivering high-quality solutions across residential, commercial, and industrial markets. We are committed to excellence in craftsmanship, safety, and customer satisfaction.
Position Overview:
The Director of Operations is a key executive leader responsible for overseeing company-wide operations across all commercial divisions—Roofing, Waterproofing, and Electrical. Reporting directly to the President, this role drives operational excellence, resource alignment, profitability, and long-term strategic growth across the entire organization.
Key Responsibilities:
Company-Wide Leadership:
- Direct and align operational goals and priorities across all divisions (Roofing, Waterproofing, and Electrical).
- Support conflict resolution between operations/ preconstruction teams, as well as conflict resolution externally.
Operational Oversight:
- Lead day-to-day operations including scheduling, project execution, field performance, and quality control.
- Ensure standardized workflows, procedures, and performance metrics are in place and followed company-wide.
Team Management & Development:
- Manage and mentor project managers, foremen, field teams, and operational leads across all trades.
- Foster a high-performance culture focused on accountability, safety, and professional growth.
Financial & Strategic Management:
- Oversee divisional budgets, forecasts, and KPIs.
- Analyze performance data and drive efficiency and profitability through continuous improvement initiatives.
Client, Vendor & Stakeholder Relations:
- Build and maintain strong relationships with customers, subcontractors, and suppliers.
- Ensure delivery of high-quality, on-time services aligned with client expectations and contractual obligations.
Compliance & Safety:
- Ensure compliance with OSHA, NEC (for electrical), local codes, and internal safety protocols.
- Promote a zero-incident culture through proactive safety training and audits.
Qualifications:
- Bachelor’s degree in Construction Management, Engineering, Business, or related field (preferred)
- Minimum 2 years of senior operations leadership experience in the commercial construction or skilled trades industry
- Proven success overseeing multi-disciplinary teams or multiple service lines
- Strong financial acumen, including budget management and operational reporting
- Deep knowledge of industry safety standards and regulatory compliance – trade specific not necessary
- Excellent leadership, communication, and strategic problem-solving skills
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