Systems Analyst I
Granger-IN-46530-United States
The Application Support Analyst is responsible for coordinating the support and implementation of assigned computer applications within defined areas. This includes serving as a liaison with Beacon Health System end-user departments, participating in project planning and execution, and ensuring proper system function through troubleshooting, training, quality assurance, and maintenance of system security. The ideal candidate will demonstrate strong problem-solving abilities, attention to detail, and a commitment to process improvement.
Key Responsibilities
Application Support & Project Coordination
-
Coordinates assigned computer application responsibilities, including task tracking, issue resolution, and documentation.
-
Provides day-to-day support for one or more applications/systems according to departmental policies.
-
Assists with system testing and analyzes test outcomes.
-
Participates in preparing specifications for new systems, enhancements, or projects in collaboration with end users and IS staff.
-
Documents activities and updates records per department standards.
-
Follows established methodologies and procedures to ensure high-quality deliverables.
End-User Liaison & Consulting
-
Acts as a liaison with Beacon Health System departments, facilitating communication between IS and end-users.
-
Participates in business process redesign and documentation to improve system efficiency.
-
Identifies and recommends effective, efficient solutions to meet departmental needs.
-
Troubleshoots system-related issues to prevent and resolve problems.
-
Provides user training and support for both new and existing systems.
Collaboration & Departmental Effectiveness
-
Collaborates with IS and end-user teams to ensure successful implementation and adoption of technology solutions.
-
Follows the department's shared vision and adapts to change in a professional manner.
-
Participates in internal training initiatives and mentors junior staff when assigned.
-
Completes assigned duties and special projects as directed.
Organizational Responsibilities
The associate complies with the following organizational expectations:
-
Participates in departmental meetings and stays informed on shared information.
-
Completes mandatory education, annual competencies, and health requirements within designated timeframes.
-
Adheres to all regulatory and organizational policies and procedures.
-
Maintains relevant certifications and participates in ongoing learning.
-
Utilizes proper safety equipment and ergonomic practices.
-
Available for overtime, alternate shifts, or additional responsibilities as needed.
The Beacon Way – Our Commitment
-
Mission: We deliver outstanding care, inspire health, and connect with heart.
-
Values: Trust. Respect. Integrity. Compassion.
-
Service Goals: Personally connect. Keep everyone informed. Be on their team.
-
Operating System (The Beacon Way):
-
Leverage innovation everywhere
-
Cultivate human talent
-
Embrace performance improvement
-
Build greatness through accountability
-
Use information to improve and advance
-
Communicate clearly and continuously
Qualifications
Education & Experience:
-
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
-
Minimum of 2 years of progressively responsible experience in application support or related area (clinical, business, or IS).
-
Experience with Beacon’s core software and hardware systems preferred.
Knowledge & Skills:
-
Technical proficiency with computer systems, software, and hardware.
-
Ability to execute and evaluate system test plans.
-
Strong problem-solving and systems analysis capabilities.
-
Familiarity with standard business or clinical practices within the supported area.
-
Excellent communication and interpersonal skills.
-
Strong organizational skills and ability to manage multiple priorities effectively.
Working Conditions & Physical Demands
-
Primarily office-based in a fast-paced, deadline-driven environment.
-
May experience periods of mental and visual fatigue due to prolonged computer use.
-
Must be able to sit, stand, and walk for extended periods; lift/carry objects up to 30 pounds.
PI276036736
