Ocean Export Agent
Location: Woodbury, NY
Company: Radiant Global Logistics Inc
Position Type: Full-Time (On-site)
Salary Range: $25.00 - $32.00 Hourly
Position Summary
Radiant Global Logistics, Inc. is seeking a detail-oriented, customer-focused Ocean Export Agent to join our International Operations team. This role is responsible for ensuring the seamless door-to-door movement of ocean export consignments while delivering high-quality operational execution, exceptional customer service, and supporting account profitability.
Key Responsibilities
The Ocean Export Agent will be responsible for:
Operational Execution
- Coordinating full-cycle ocean export shipments, including FCL and LCL, from booking through delivery.
- Preparing and routing accurate master and house bill instructions in compliance with company standards.
- Creating and submitting AES (Automated Export System) filings.
- Sending timely pre-alerts to overseas agents and partners.
- Entering proof of delivery and job cost data into transportation management systems with accuracy and efficiency.
- Preparing timely and accurate customer invoicing and assisting with job costing and file postings.
- Proactively tracking shipments and communicating delays or issues to customers and management.
Customer & Account Management
- Managing key accounts, and providing competitive and accurate rate quotes to customers, field offices, and overseas agent relationships.
- Ensuring timely resolution of payment discrepancies and preventing invoicing errors.
- Maintaining high levels of customer satisfaction through consistent communication and service delivery.
Strategic & Compliance Functions
- Staying informed and compliant with international trade regulations, including ITAR, OFAC, CTPAT, and other government/export requirements.
- Participating in consolidation strategies and recommending best practices to enhance client outcomes.
- Negotiating rates and tariffs with ocean carriers and freight vendors to optimize cost and service.
- Assisting in the development and review of corporate rate structures.
- Supporting continuous improvement efforts by identifying process gaps and contributing to the development of standard operating procedures.
- Handling specialty cargo, including out-of-gauge and special equipment shipments.
- Assessing best routing options and vendor selection based on cost, transit time, and customer requirements.
Qualifications
Education
- High school diploma or equivalent required.
- Bachelor’s degree in Business, Logistics, International Trade, or related field preferred.
Experience & Industry Knowledge
- Minimum of 3 years of international ocean export freight forwarding experience required.
- Strong understanding of ocean export regulations, documentation, and pricing methodologies.
- Experience with international freight forwarding systems such as CargoWise, SAPTM, or Gateway.
- Knowledge of CTPAT standards, export compliance, and government regulations.
- Familiarity with ISO standards and continuous improvement processes.
Core Competencies
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently in a fast-paced, deadline driven environment.
- Self-motivated and dependable.
- Willingness to follow standard procedures and contribute to continuous improvement efforts.
Work Schedule
- Monday – Friday: 9:30 AM – 6:00 PM EST (8-hour workday with required meal and rest breaks).
- Consistently report to work on time, prepared to perform required duties.
- Ensure work responsibilities are covered when absent.
Work Environment & Physical Demands
- Usually moderate office noise level with climate-controlled environment.
- Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
- Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
Featured Benefits
This role is eligible for various benefits including:
- Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
- Health Savings Account with company contributions.
- Flexible Spending Account.
- Paid basic life insurance for employees.
- Employees can enroll in a 401(k)-retirement savings plan with an employer match of 3.5%.
- Sick Pay: 80 hours front-loaded.
- Vacation Pay: 80 hours per year and increases based on tenure with the Company.
- Paid Holidays: 7 per year.
- Employee Assistance Program.
***Salary Range: $25.00 - $32.00 Hourly
*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
About Radiant
Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!
Equal Opportunity Employer: Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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