Unit Secretary
Ames-IA-50010-United States
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Position Summary
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Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.
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Position Responsibilities
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Unit Specific Position Responsibilities
- Prepares and maintains electronic patient records.
- Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory
- Completes patient registration promptly upon arrive to the radiology department.
- Ensures insurance information is current in Epic. .
- Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.
- Prepares documents for submission to the Health Information Management department
- Scan paper documents into Epic.
- Utilizes safety practices in daily activities.
- Obtains appointments for clients referred onto other medical providers.
- Prepares documents for submission to the Health Information Management department.
- Transports patients to other appointments as needed.
- Maintains a neat, orderly, and clutter free work area.
- Performs related work per orientation, position competency checklists, and skill validation.
- Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.
- Assures a safe, therapeutic environment for patients, families, visitors, and staff
- Assures a safe, therapeutic environment for patients, families, visitors, and staff.
- Participates in and maintains quality improvement initiatives to promote positive patient outcomes.
- Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.
- Fulfills requests for imaging and/or reports according to hospital guidelines and policy.
- Greets and provides non-technical information to patients and other public persons.
- Notifies appropriate personnel when patients arrive in the department.
- Additional duties as assigned
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Qualifications, Knowledge & Experience
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Required Qualifications (Including any licensure, certification, education):
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Ability to maintain effective and tactful working relationship with the general public.
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Ability to perform clerical tasks with a considerable degree of speed and accuracy.
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Organizational Requirements:
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Maintain stroke education per regulatory requirements.
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Preferred Qualifications:
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High school diploma or GED
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Hands-only CPR competency
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Required Knowledge, Skills & Experience:
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Ability to effectively communicate with patients, staff and physicians.
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Knowledge of basic arithmetic, algebra and geometry, and their applications
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Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
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Knowledge of general office practices, procedures, and equipment.
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Moderate to advanced typing and/or computer keyboard skills.
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Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
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Ability to deal tactfully with the public and co-workers.
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Ability to handle confidential work with discretion.
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Preferred Knowledge, Skills & Experience:
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Exposure to or background in medical terminology.
PI276094101
