PATIENT ADVOCATE
Prince Frederick-MD-20678-United States
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JOB DESCRIPTION DETAILS
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Job Summary:
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Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.
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Education:
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Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.
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Registration/Certification/Licensure:
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Experience:
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Position requires 3-5 years related experience. Customer/Patient PR experience preferred.
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Other Requirements:
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Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
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Superior listening skills
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Ability to function in stressful, hostile situations
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Advanced Customer Service skills with a patient focus
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Ability to establish a maintain effective working relationships with all hospital team members
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Ability to identify trends/root cause of problems
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Problem solving skills and persistence
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Familiarity with Joint Commission and State standards/regulations
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Positive managerial experience for use with future employment of volunteer advocates
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Computer documentation and report writing skills
PI276009046
